Activations Agent

Job Details

Description

Why Work with Vacation Innovations?

At Vacation Innovations, we don’t just offer jobs—we build careers in the exciting world of travel and vacation ownership.

With nearly 300 employees and over two decades of industry leadership, we’ve grown into the largest provider of secondary market services and solutions in the vacation ownership industry. Our headquarters in Orlando, Florida—timeshare capital of the world—positions us at the heart of the industry, allowing us to attract top talent and foster innovation at every level.

We pride ourselves on our collaborative culture, career development opportunities, and a work environment where your success is celebrated and your contributions truly matter.

Position: Activations Sales Agent

Location: On-site (Orlando, FL) | Type: Full-time | Industry: Travel & Hospitality

We are seeking motivated, persuasive, and performance-driven individuals to join our high-performing Sales Team. As a Sales Agent, you'll play a key role in assisting guests with vacation planning, booking upgraded packages, and providing exceptional service to ensure a seamless guest experience from the first call to confirmed travel.

What You’ll Do

• Engage with customers via inbound and outbound calls using our RingCentral system
• Maintain a positive and energetic attitude in all interactions with guests and teammates
• Persuade guests to book specific properties and travel dates aligned with company goals
• Upsell base packages and apply promotional offers to maximize revenue
• Answer questions about properties, packages, and travel procedures with professionalism and clarity
• Overcome objections and build rapport quickly and effectively
• Handle escalations and implement solutions with support from management
• Maintain accurate call notes and updates in Salesforce
• Actively participate in ongoing professional sales training and development
• Meet and exceed daily, weekly, and monthly performance metrics, including arrivals and revenue goals
• Follow all internal policies and procedures to ensure operational excellence
  
  

Who You Are

• A self-starter with a results-driven mindset
• A strong communicator with the ability to build rapport and influence decision-making
• Comfortable in a fast-paced, goal-oriented sales environment
• Detail-oriented with strong organizational and data entry skills
• Able to manage time effectively and handle multiple priorities with urgency
• Flexible to work evenings, weekends, and holidays as needed
  
  

Preferred Qualifications

• High School Diploma or equivalent required
• Timeshare or hospitality contact center experience is a strong plus
• Strong PC proficiency and familiarity with Salesforce or similar CRM systems
• Experience handling inbound/outbound calls in a sales-focused environment
  
  

What We Offer

• Competitive base pay with uncapped commission opportunities
• Access to comprehensive training and ongoing professional development
• Full benefits package including medical, dental, vision, life, 401(k), and more
• Paid time off, paid holidays, and travel perks including discounted resorts, flights, and rental cars
• A team-oriented environment where your growth and success are supported
  
  

Ready to help travelers plan unforgettable getaways while growing your career in sales? Apply now and take the next step with Vacation Innovations—where your future in travel starts today.