What are the responsibilities and job description for the Hotel Restaurant Server - AM position at Hilton Garden Inn?
Hilton Garden Inn Atlanta Airport is seeking a dynamic Hotel Restaurant Server. Company benefits include health, vision, dental, PTO, 401k, employee discounts, and much more. The purpose of a Hotel Restaurant Server is to assure the overall success of the hotel by meeting or exceeding the guest expectation for restaurant service. The Hotel Restaurant Server must ensure guest satisfaction through dining room cleanliness and attention to our guests needs.
Essential Job Functions
- Ensure guest satisfaction through dining room cleanliness and attention to guests’ needs.
- Thoroughly and correctly sets up the assigned work station prior to opening and cleans station at end of shift according to AURO and Franchisors operational policies and standards to ensure guest comfort and satisfaction.
- Completes all necessary side‐work as per restaurant schedule.
- Knowledgeable about all menu items, their garnish, contents and preparation methods.
- Answers guest’s questions regarding such with confidence and accuracy.
- Is aware of all daily specials, soups, drinks, wines and “86” items.
- Greets guests promptly at table.
- Utilizes suggestive selling techniques to increase check averages.
- Takes order accurately and inputs into kitchen food management and ordering system. Follows proper procedures in completing guest checks and submitting information to kitchen.
- Check guest order prior to serving to insure that appearance, temperature and portions are correct.
- Serve guest order promptly according to service standards. Returns as appropriate to ensure all of guest’s needs are being met and to suggestively sell other items.
- Pre‐busses and busses all tables as per restaurant standards and prepares for future customers.
- Notifies manager of all food and beverage supplies needed to ensure efficient operation of restaurant.
- Has working knowledge of property and all facilities to respond to guest questions effectively.
- Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
Experience/Education
High school diploma or general education degree or equivalent combination of education and experience preferred.
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.