Full Time Guest Representative

Duties
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and efficiently
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required

Requirements
- Previous experience in hospitality or hotel management preferred
- Excellent communication skills, both verbal and written
- Multilingual abilities are a plus
- Proficient in phone etiquette and handling phone systems
- Strong customer service and guest relations skills
- Ability to handle difficult situations with professionalism and empathy
- Attention to detail and accuracy in handling guest information and transactions
- Ability to work flexible hours, including nights, weekends, and holidays

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Free parking

Work Location: In person

Benefits:

Salary : $16