What are the responsibilities and job description for the Shuttle Driver position at Hilton Garden Inn Wichita Downtown?
Description
The Bellman/Driver is responsible for transporting guests to and from the hotel to local area attractions as well as assisting the guest with recommendations for restaurants and tourist activities. The Bellman/Driver is also expected to support with front desk operations. Bellman/Drivers must have strong analytical and navigation skills with the ability to coordinate multiple pick-ups and drop-offs on a schedule under continuously changing circumstances. Drive the van according to scheduled van runs and/or as needed for guests, and accommodate guests during their stay in an attentive courteous and efficient manner.
Full Time
Part Time
PM shift
Weekends
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
- Comply at all times with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Greet guests’ in a pleasant manner.
- Load and unload luggage carts.
- Load and unload van with luggage.
- Escort guests to rooms upon request.
- Check/store luggage for arrivals and departures using luggage tags.
- Open and close cab doors for arriving and departing guests.
- Deliver messages to meeting rooms.
- Maintain current listing of local and area attractions, special events, and activities.
- Maintain list of local transportation guides, churches, sport arenas, etc.
- Provide information, maps, and directions as required.
- Ensure lobby reader board is correct.
- Maintain cleanliness of motor entrance, front door and lobby area.
- Deliver flowers, packages and messages to guest rooms.
- Complete room changes.
- Maintain cleanliness of van interior and exterior.
- Drive van as per scheduled runs.
- Walk around the parking perimeter and report any suspicious activity
- Maintain compliance with all company policies and procedures.
- Perform related duties as assigned by supervisor.
Requirements
Activities:
- High School diploma or equivalent required and/or experience in a hotel or a related field.
- Must have a valid driver’s license for the applicable state.
- Minimum of one year driving experience.
- Clean driving record
- Must have an acceptable MVR (Motor Vehicle Driving Record).
Skills Needed:
- Heavy work – exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of forces constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must maintain composure and objectivity under pressure.