What are the responsibilities and job description for the Hotel Front Desk Agent position at Hilton Garden Inn North Conway, NH?
Overview
We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will have a passion for hospitality and excellent customer service skills.
Responsibilities
- Greet guests and provide them with exceptional service
- Check guests in and out efficiently
- Handle guest inquiries and resolve any issues promptly
- Operate phone systems and assist with reservations
- Perform night audit duties as needed
- Maintain a clean and organized front desk area
Experience
- Previous experience in guest services or hospitality is preferred
- Knowledge of front desk operations and procedures
- Strong communication and customer service skills
- Bilingual or multilingual abilities are a plus
- Familiarity with phone etiquette and handling customer inquiries
Job Type: Full-time
Pay: Up to $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- North Conway, NH 03860 (Required)
Ability to Relocate:
- North Conway, NH 03860: Relocate before starting work (Required)
Work Location: In person
Benefits:
Employee Discounts, Vacation & Paid Time Off, Job TrainingSalary : $17