Banquet Manager

Hilton Anchorage is seeking an experienced, organized, and service-driven Banquet Manager to lead our banquet operations. The Banquet Manager is responsible for successfully executing meetings, conferences, weddings, social events, and other catered functions while ensuring exceptional guest service, efficient operations, and compliance with hotel standards.

The ideal candidate is a hands-on leader who can manage multiple events, develop a strong banquet team, and work closely with Catering, Sales, Culinary, Engineering, and other hotel departments to ensure every event is executed successfully.

Essential Duties and Responsibilities:

• Oversee daily banquet operations and ensure all events are set up and executed according to Banquet Event Orders (BEOs) and client expectations.
• Review BEOs, event resumes, timelines, and special requests before each function.
• Conduct pre-shift meetings and communicate event details and service expectations to the banquet team.
• Supervise banquet captains, servers, housepersons, bartenders, and other banquet team members.
• Coordinate room setups, food and beverage service, audiovisual requirements, breaks, receptions, and event breakdowns.
• Maintain regular communication with event contacts before and during functions to ensure expectations are being met.
• Resolve guest or client concerns promptly and professionally.
• Train and schedule banquet team members.
• Monitor staffing and labor based on event volume and business levels.
• Maintain appropriate staffing levels while controlling departmental labor costs.
• Ensure banquet rooms, equipment, service areas, and storage spaces are clean, organized, and properly maintained.
• Ensure proper handling and accountability of banquet equipment and inventory.
• Review banquet checks and ensure charges are accurate and properly documented.
• Follow hotel cash-handling and alcohol-service procedures.
• Ensure compliance with health, sanitation, safety, and responsible alcohol-service requirements.
• Participate in BEO meetings, operations meetings, and other departmental meetings as required.
• Assist with forecasting, budgeting, scheduling, inventory control, and departmental financial performance.
• Maintain Hilton service standards and create a professional, welcoming environment for guests and team members.

Qualifications:

• Previous banquet, catering, restaurant, or hotel Food & Beverage experience (required).
• Proven experience in managing large-scale banquets, events, or hospitality operations, with a strong understanding of event planning and execution(strongly preferred).
• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Strong leadership and team-development skills.
• Excellent organizational and time-management abilities.
• Ability to read and execute Banquet Event Orders and event diagrams.
• Professional appearance and commitment to exceptional guest service.
• Basic computer skills, including Microsoft Office.

Physical Requirements

• Ability to lift and move heavy items such as tables, chairs, tableware, and decorations, generally up to 50 pounds.

Schedule Options

• Flexibility to work day/evenings, weekends, and holidays as required by event schedules.
• Rotating weekends and weekend availability as needed

Job Type: Full-Time positions available

Benefits: Flexible Schedule, Medical, Dental & Vision Insurance, Paid Time Off (PTO), Employee Discounts, and 401(K).

If you’re passionate about hospitality, enjoy working with people, and want to be part of a team shaping a refreshed guest experience at Hilton Anchorage, we’d love to hear from you. Apply today!

Work Location: In-person

The Hilton Anchorage, Alaska’s largest full-service hotel, is seeking a motivated and energetic individual to join our dynamic team! Located in the heart of downtown Anchorage, our 606-room hotel features a full-service restaurant and bar, room service, a fitness center, an indoor pool, and more than 20,000 square feet of versatile event space.