What are the responsibilities and job description for the Account Manager Trainee position at Hilti North America?
BUILT ON SERVICE. DRIVEN BY CONNECTION.
In this role, you’ll manage and operate a Hilti Store to maximize walk-in sales and support smaller field accounts, all while delivering exceptional customer service. You’ll help construction professionals find the right solutions, demonstrate cutting-edge products, and build trusted relationships that last. This isn’t just retail—it’s hands-on partnership that drives productivity, safety, and sustainability while accelerating your career.
What You'll Do
You’ll receive a generous compensation package for the work that you do with the possibility to earn bonus for going above and beyond. You’ll get great benefits including Medical and Dental insurance, generous Paid Time Off (including 2 days to go and give back to your local community however you want) educational reimbursement, health and wellness days – the list goes on.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
Legal Notice
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
In this role, you’ll manage and operate a Hilti Store to maximize walk-in sales and support smaller field accounts, all while delivering exceptional customer service. You’ll help construction professionals find the right solutions, demonstrate cutting-edge products, and build trusted relationships that last. This isn’t just retail—it’s hands-on partnership that drives productivity, safety, and sustainability while accelerating your career.
What You'll Do
- Sell, service, and promote the full Hilti product line directly to walk in customers and smaller field accounts; create innovative ways to drive sales through merchandising and product demo efforts.
- Review and analyze all shipping documents and sales trends; identify and make corrections to ensure correct inventory levels are on hand to drive sales.
- Post receipts, disbursements, and material returns; review reorder recommendations to ensure adequate replenishment of the Hilti Store.
- Expedite customer backorders and switch to locations that meet customers’ delivery requirements with the most cost-effective mode of transportation.
- Reconcile opening, closing, and annual physical inventories for the Hilti Store.
- Audit Hilti Store cycle counts, backorders, unconfirmed orders, and manual stock status transactions to ensure inventory levels are correct and consistent.
- Maintain a clean and organized work area and storefront at all times; keep assigned equipment in good order.
- Additional duties as assigned.
- High School Diploma or GED required; bachelor’s degree preferred or equivalent work experience.
- Previous customer service and/or sales skills preferred.
- Ability to lead change and adapt to a fast paced, dynamic environment.
- Excellent written, verbal, and presentation skills.
- Drive to develop strong and sustainable customer relationships.
- Must be willing to relocate within 18-24 months.
You’ll receive a generous compensation package for the work that you do with the possibility to earn bonus for going above and beyond. You’ll get great benefits including Medical and Dental insurance, generous Paid Time Off (including 2 days to go and give back to your local community however you want) educational reimbursement, health and wellness days – the list goes on.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
Legal Notice
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.