Patient Access Representative I

Job Description

Join Hilo Benioff Medical Center and be part of a team that proudly cares for our friends, family, and neighbors across East Hawaiʻi.

Patient Access Representative | Hilo Benioff Medical Center Admitting Department

A Day in the Life of a Patient Access Representative
Patient Registration

• Collect and accurately document patient demographic and insurance information in the EMR system, adhering to policies and regulatory requirements.
  • Obtain required signatures on all pertinent forms and ensure patient identity verification.
  • Discuss payment methods, collect deposits, and issue receipts.

Insurance Verification

• Verify insurance eligibility and benefits, including coordination of benefits, copayments, coinsurance, and deductibles.
  • Conduct pre-certifications when required and update patient records for billing accuracy.

Payment Processing

Inpatient Services

• Process doctor orders to ensure accurate service entries, coordinate bed assignments, and manage patient transfers or discharges.
  • Update the hospital census database to reflect changes in patient status.

Switchboard Operations

• Answer incoming calls and direct them appropriately.
  • Activate emergency communication protocols and facilitate on-call notifications.
  • Use the overhead paging system to communicate critical information.

Administrative Support

• Proficiently use Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Operate standard office equipment such as printers and fax machines.
  • Adapt to changing priorities and support various operational needs.

Start your new career with the Big Island's largest healthcare provider
Our upcoming training cohorts start on Monday, February 24, March 10, and March 24. This is a terrific position that provides employees with strong experience in the health care industry, and we are seeking candidates who are passionate about helping others and available to work a variety of shifts (including evenings and weekends) in this busy department.

Grow with us
We are currently recruiting Patient Access Representatives. The department offers on-the-job training and career advancement opportunities for motivated candidates!

About Hilo Benioff Medical Center
Hilo Benioff Medical Center is a nationally recognized “top-performing” hospital that’s part of the East Hawaii Region of Hawaii Health Systems Corporation. To learn more about our organization, view our recent Video Yearbook

Required Qualifications: To qualify, you must meet all of the following requirements. Please note that unless specifically indicated, the required education and experiences may not be gained concurrently. In addition, qualifying work experience is credited based on a 40-hour workweek.

Education: High school diploma or equivalent.

Experience:

Candidates who do not meet the above requirements for experience are eligible for casual hire (non-benefitted) Patient Access Representative I positions.

• General experience: 2 years of general experience required for all levels (Educational Substitution for General Experience: bachelor’s or associate degree)
• Additional specialized experience required for the II-IV levels, in addition to the general experience listed above. This experience must include performing hospital admission activities (interviewing patients, securing signatures, arranging method of payments for costs not covered by insurance, preparing admitting records)

Company Description

As the Big Island’s leading providers of inpatient and outpatient care, the East Hawaii Region of Hawai`i Health Systems Corporation (HHSC), consisting of Hilo Benioff Medical Center, Honoka'a Hospital, Ka′u Hospital, Yukio Okutsu State Veterans Home, East Hawaii Medical Group and East Hawaii Health Pharmacy, delivers a full range of services and programs. Our three hospitals include 290 beds and more than 1,900 employees. Our medical staff is comprised of 250 physicians, physician assistants and Advanced Practice Registered Nurses, representing 33 specialties. East Hawaii Health is our network of clinics offering primary and specialty care. Hilo Benioff Medical Center functions as a Level III Trauma Center, which includes the second busiest emergency room in the state, providing 24-hour care and serving more than 50,000 patients annually. Honoka'a Hospital and Ka′u Hospital are designated as Critical Access Hospitals. To learn more about the East Hawaii Region, please watch our Video Yearbook or visit www.hbmc.org, www.honokaahospital.org or www.kauhospital.org.

Benefits

• 13 paid holidays each year (104 hours); 14 (112 hours) during election years*
• 21 paid vacation days (168 hours) per year*
• 21 paid sick days (168 hours) per year*
• Medical, dental, vision, and prescription plans
• Employee Assistance Program
• Participation in the State of Hawaii’s retirement system
• Potential eligibility for various student loan repayment & scholarship programs
• Rates listed for paid holidays, vacation and sick days are for 1.0 Full Time Equivalent (FTE) positions assigned to 8 hour shifts. Accruals for these benefits are otherwise prorated based on FTE.

Pre-Employment Health Requirements

Offers of employment will be contingent on successfully passing a pre-employment examination, which includes a drug screen and other regulatory medical requirements such as, but not limited to, a tuberculosis (TB) screen. The cost for drug screening and blood draw for QuantiFERON and Titers, shall be borne by the Hawaii Health Systems Corporation.

Pre-Employment Assessments for External Candidates

As part of the recruiting process for this position, external applicants (job applicants NOT employed by HHSC’s East Hawaii Region) are required to complete pre-employment assessments shortly after application submission. If you are not an employee of the East Hawaii Region of HHSC, you will receive an email containing assessment instructions. We ask that you complete the assessments within two days of receipt of the request.

Equal Opportunity Employer

The East Hawaii Region of Hawaii Health Systems Corporation is a drug free workplace and an Equal Opportunity Employer.

Shift Details

Must be available to work shifts, weekends and holidays as necessary based on hospital operations. Services are provided 24/7.