What are the responsibilities and job description for the Community Director position at Hilltop Residential Management LLC?
Description
Community Director - The Lookout at O4W
At Hilltop Residential, we are proud of our vibrant culture. We are a world-class real estate investment company that provides unparalleled excellence to our customers and investors.
Hilltop is dedicated to creating an unforgettable experience not only as a great place to live, but also a great place to work, and we are honored to have received the recognition as a Great Place to Work three years in a row, as well as being named a Top Workplace by the Houston Chronicle! If you want to be a part of a fast-growing company that puts their employees first – Hilltop Residential is it!
Hilltop Residential Offers Great Benefits!
• Competitive Pay • 401k with Company Match • Comprehensive Medical, Dental and Vision Plans • Paid Life Insurance • Employee Referral Program • Short and Long Term Disability • Paid Time Off • Employee Rent Discount Program • Rapidly Growing Company with Opportunities for Growth
Essential Responsibilities
- Oversee and manage the daily operations of the community, ensuring a high standard of service and resident satisfaction.
- Lead, mentor, and support a team of leasing, maintenance, and administrative staff, fostering a positive work environment and culture of collaboration.
- Analyze community performance, set goals, and implement strategies to meet occupancy, leasing, and retention targets.
- Monitor and manage the financial performance of the property, including budgeting, rent collections, and expense control.
- Develop and implement marketing strategies to attract and retain residents.
- Ensure compliance with all student housing policies, safety regulations, and legal requirements.
- Maintain current knowledge and understanding of the industry, competition, and market.
- Address resident concerns and issues, providing excellent customer service and creating a welcoming living environment.
- Conduct regular inspections of the property to maintain a high standard of cleanliness, safety, and overall appeal.
- Report regularly to senior management on community performance and areas for improvement.
- Generate strategic plans to meet individual and community performance goals and achieve market results that consistently exceed sub-market occupancy and rent growth performance
- Demonstrate a people driven attitude by building strong working relationships with your team members, peers, leadership, and support department team members
Requirements
- Prior experience as a Community Director in Multifamily Property Management, with a proven track record of success
- Ability to effectively lead and manage a diverse team of staff members.
- Strong analytical skills with the ability to assess community needs, solve problems, and implement practical solutions.
- Demonstrated ability to resolve challenges quickly and efficiently.
- Excellent verbal and written communication, with strong interpersonal skills.
- Ability to prioritize tasks and manage multiple projects in a fast-paced environment.
- Comprehensive knowledge and understanding of multifamily operations including: people management, financial reporting, problem-solving, sales, maintenance, and resident relations
- Positive attitude, strong work ethic and ability to lead and motivate others
- Onesite by Realpage experience required
- Bachelor’s degree preferred
- Proficiency in Microsoft Office Suite including Word, Excel & Outlook
- Weekends and holidays as required
- Valid driver's license and/or access to reliable transportation
Applicants are evaluated on the basis of job qualifications—not race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital or domestic partner status, citizenship or any other status or characteristic covered by federal, state or local law.