Front Desk Receptionist

We are seeking a compassionate, dependable, and highly organized Veterinary Receptionist to join our team. As the first point of contact for our clients, the receptionist plays a vital role in creating a welcoming and professional experience while ensuring the daily operations of the clinic run smoothly.

This position requires excellent communication skills, strong attention to detail, the ability to multitask in a fast-paced environment, and a genuine passion for helping both people and animals. The ideal candidate thrives under pressure, maintains a positive attitude, and works well as part of a collaborative team.

Essential Responsibilities

• Greet clients and their pets in a friendly, compassionate, and professional manner.
• Answer multi-line phone calls promptly and courteously while providing exceptional customer service.
• Schedule, confirm, manage appointments and surgeries efficiently while maintaining an organized daily schedule.
• Check patients in and out while accurately updating medical records and client information.
• Process payments, invoices, estimates, and end-of-day financial transactions.
• Explain clinic policies, appointment procedures, and preventive care to clients.
• Communicate effectively between clients, veterinarians, and veterinary technicians to ensure the best quality care.
• Assist clients with prescription refill requests, food orders, and medication pickups.
• Monitor and respond to emails, voicemails, and other client communications in a timely manner.
• Maintain and update client and patient records using the clinic’s practice management software.
• Log electronic patient records accurately.
• Keep the reception area, lobby, and front office clean, organized, and welcoming.
• Assist with administrative duties including filing, scanning, inventory ordering, inventory stocking, and general office organization.
• Handle confidential client and patient information with professionalism and discretion.
• Support the veterinary team with various administrative tasks as needed throughout the day.

Qualifications

• Previous customer service experience preferred.
• Veterinary clinic, animal care, or medical office experience preferred.
• Proficiency with computers and the ability to learn veterinary practice management software.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to multitask and prioritize responsibilities in a busy environment.
• Comfortable working around dogs, cats, and other species of animals.
• Ability to remain calm, compassionate, and professional during emotional and stressful situations.
• Reliable attendance and punctuality are essential.

Desired Skills

• Outstanding customer service and interpersonal skills.
• Strong problem-solving abilities in a fast-paced work environment.
• Positive attitude.
• Willingness to learn.
• Ability to work independently while contributing to a team environment.
• Professional phone etiquette.
• Basic cash handling and payment processing experience.
• Adaptability in a fast-paced workplace where priorities may change throughout the day.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to lift up to 45 pounds occasionally.
• Ability to bend, reach, and perform routine office tasks.
• Comfortable working in an environment with animal hair, dander, odors, and noise.

Schedule & Benefits

• Part-time position averaging 20–25 hours per week.
• Occasional weekends and holidays.
• Hours will vary based on the clinic schedule and staffing needs.
• Employee pet care discounts (if applicable).
• Paid on-the-job training.

About Us

We are a busy, well-established veterinary clinic dedicated to providing compassionate, high-quality care to our patients while creating a welcoming experience for their owners. Our team values professionalism, teamwork, kindness, and excellent client service. We are looking for a dependable, detail-oriented Veterinary Receptionist to join our front office team and serve as the first point of contact for our clients.

Pay: From $15.00 per hour

Work Location: In person

Salary : $15