Manager of Scheduling Services

Division: Operations

Closing Date: Until Filled

Location:  4305 East 21^st Ave., Tampa, FL 33605

Salary Range: $76,542.57 – $89,772.15

POSITION PURPOSE:

This position oversees and supervises a staff of one professional and coordinates activities with other HART departments. This position must have the ability to organize and execute a variety of tasks, and engage in detailed project planning/implementation. The Manager of Scheduling Services serves as a team leader, planner, and specialist for fixed-route bus and streetcar services to modify, evaluate, prepare, improve, coordinate and manage processes in developing a minimum of 3 general transportation bids for bus and streetcar services and schedule changes for fixed-route and streetcar operations.

ESSENTIAL JOB FUNCTIONS:

• Develops and recommends improvements in public and operator schedules to increase productivity and efficiency of the transit system.
• Manages the development of reports for manpower deployment, vehicle assignment, on-time performance, dispatching, and rostering.
• Manages the activities of the Transportation Scheduler II in the preparation of a minimum of three annual operator bids per fiscal year.
• Projects personnel requirements for Busand Streetcar Divisions and communicates to Human Resources and Training personnel requirements to adequately staff work rosters.
• Responsible to assure compliance of minimum three annual operator schedules/rosters with contract provisions, operating budget and Federal/State regulations.
• Assists Director of Planning and Scheduling to coordinate activities of other departments involved in the preparation of proposed schedule changes.
• Instructs or informs scheduling concepts or service-related items to new and existing personnel.
• Responsible for monitoring route run times and intermediate time points through schedule adherence checks from Planning Aides, Automatic Passenger Counters (APC) and automated vehicle locator (AVL) data to determine service adjustments based on analysis of manpower, vehicle considerations and financial limitations
• Use Trapeze Scheduling/Operations software, OrbCAD/Clever Automatic Vehicle Locator, and Automated Passenger Counter system to manage bus stops, route traces, analyze and build trip running times, trip frequency, bus block schedules, run cutting, and rostering within the confines of DOT and ATU/Authority agreed upon work rules.
• Manages the use of Trapeze FX, Blockbuster, and Ops software for scheduling and rostering of HART’s minimum three annual bids on each mode.
• Manages all issues relating to directional and announcement sheets (input to annunciator system).
• Manages the data exports for Google GFTS transit data used by Google and ITS elements.
• Coordinate vehicle fleet allocation plans with Maintenance and Operations based on service levels.
• Coordinates with Marketing and Communications to develop public notices and update organizational website regarding service changes.
• Act in a planning capacity to analyze transit data for on-time performance, GPS accuracy, and roster efficiency; and to recommend/implement corrective actions.
• Liaison for all departments on AVL playback and reporting for internal or external investigations.
• Manages planning and scheduling related activities regarding special additional services and coordinates with Operations.
• Ensure correct data for exportat into patron available websites, such as Google Trip Planner and Transit App applications.

MARGINAL FUNCTIONS:

• Performs other work-related duties as assigned.

REQUIREMENTS:

Education and Experience:

• Bachelor's Degree in a closely related field, or an equivalent combination of education and experience that demonstrates the ability to perform the position duties.
• Five years of experience in service and/or transportation scheduling.
• A minimum of (3) three years of strong leadership, management, and supervisory experience.
• Two (2) additional years of directly related experience beyond the minimum required may substitute for one year of required education.
• A minimum of (2) years of intermediate experience in scheduling, using scheduling software such as Trapeze, HASTUS, or Route Match.
• Usage of Trapeze FX and Blockbuster software, required.

Machines, Tools, and Equipment Used:

• Ability to operate small office equipment, including copy machines or multi-line telephone systems, as well as a computer for data entry, word processing, accounting purposes, and/or highly technical applications.

Licenses/Certifications:

• Must be able to obtain a valid Florida driver’s license within 10 days of hire. 

QUALIFICATIONS:

Knowledge, Skills and Abilities:

• Knowledge necessary to make responsible recommendations that impact the budget; assist with the management of the departmental and divisional budget; manage or administer grant funds; prepare and/or process purchase orders.
• Ability and knowledge to establish policies for using, acquiring, and/or maintaining heavy or complex machinery, and supervise employees developing, installing, or repairing technology systems.
• Transportation including fixed route public transit and experience in the planning thereof.
• Federal Transit Administration and Florida Department of Transportation reporting requirements.
• Federal, State and Local policies regarding transit activities.
• Urban development, land use and socioeconomic indicators as they relate to mass transit.
• Rules, regulations, procedures and functions of the Authority.
• Standard office practices, procedures and equipment.
• Fixed route and streetcar standards and practices.
• Excellent verbal, written and interpersonal skills with ability to prepare clear and concise written reports.
• Excellent knowledge of MS Office applications Excel, Word, and PowerPoint.
• Excellent knowledge of Trapeze FX, Blockbuster, and PASS.
• Ability to perform professional-level work dealing with data, people, and technology that relates to administrative, technical, scientific, engineering, accounting, legal, or managerial skills.
• Ability to oversee the work of a team engaged in providing specific services, completing specific projects, or assisting other units.
• Ability to oversee and manage work involving multiple units and work regularly with other managers to successfully meet the goals and objectives of our organization.
• Ability to organize work around broad organizational goals and processes, while overseen by a supervisor through regular meetings.
• Ability to follow basic guidelines for operational activities and make decisions that govern the activities and behaviors of staff members. Work directly impacts other workers, citizens, or both.
• Ability to organize and prioritize work to meet deadlines.
• Ability to perform professional-level work dealing with data, people, and technology that relates to administrative, technical, scientific, engineering, accounting, legal, or managerial skills.
• Ability to prepare and edit clear and concise written reports.
• Ability to work in a dynamic environment that requires the incumbent to be sensitive to change and responsive to changing goals, priorities, and needs.
• Ability to work under stress.
• Ability to interact positively with a variety of personalities internally and externally.
• Ability to oversee the work of a team engaged in providing specific services, completing specific projects, or assisting other units.
• Ability to oversee and manage work involving multiple units and work regularly with other managers to successfully meet the goals and objectives of our organization.
• Ability to understand and interpret service concepts.
• Ability to maintain strict confidentiality.
• Analytical/problem solving ability.
• Ability to follow established safety and security procedures. 

Physical Demands/Work Environment:

• Work is performed in a standard office environment.
• Ability to hear, see, speak, and perceive color, depth and texture.
• Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 25 pounds.
• May be exposed to potentially intimidating and/or unreceptive members of the public; may occasionally be exposed to dangerous machinery, extreme weather conditions, extreme noise and physical harm.

Qualifications:

It is the responsibility of all HART employees to provide a safe and secure environment for HART customers, contractors, visitors and fellow co-workers. HART employees are also responsible for:

• Adhering to stated policies and procedures relating to health and safety, security, and quality management.
• Recognizing and reporting all accidents and hazardous conditions.
• Assisting in the development of workplace safety procdures for their respective departments.
• Promoting workplace safety procedures within their department.
• Adhering to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

EEO Compliance: HART is committed to equal employment opportunity for all persons, regardless of race, color, creed, national origin, sex, age, marital status, sexual orientation, gender identity or expression, disability, veteran status or other status protected by Federal or State law.

ADA Compliance: Reasonable accommodations are available to persons with disabilities during the application process and/or interview process in accordance with the Americans with Disabilities Act.

Salary : $76,543 - $89,772