Tech, Support School Rep

Summary:
The Tech, Support School Representative, performs troubleshooting, support, and maintenance of computer networks, workstations, and all other technology devices utilized by district personnel. The Tech, Support School Representative, under the direction of the Tech Services Supervisor, provides onsite technical assistance in the installation of software, networks, and computer equipment and serves as a technical resource for all district/school personnel at multiple sites throughout the district, as assigned.


DISTRICT EXPECTATIONS: All district employees must:

· Demonstrate regular and predictable attention to the work.

· Support the district’s vision, mission, goals, and Strategic Plan.

· Engage in civility, respect, and professionalism.

· Maintain the professional knowledge and skills necessary to perform the essential duties and responsibilities of their positions.

Responsibilities:
· Provides school-level technical support and professional customer service consultation.

· Sets up and installs client workstations, network file servers, new computers, monitors, printers, scanners, and peripherals.

· Schedules site visits to perform minor maintenance on computers and printers; diagnoses, tracks, and troubleshoots hardware and software problems through diagnostic testing; initiates problem solving methods when necessary.

· Implements any technology-related project affecting client workstations at the district or learning community level.

· Installs, upgrades, and configures new software, as well as network and device drivers for new or existing computers; tracks and inventories software.

· Helps maintain site-based networks and computer labs; installs and maintains servers.

· Maintains knowledge of department procedures and policies. Maintains currency of knowledge in district technical standards, offerings, equipment, and applications.

· Communicates customer issues and feedback to appropriate individuals using established communication channels.

· Promotes cooperation among team members to achieve ongoing performance improvement in support of organizational goals.

· Achieves and maintains departmental standards in both quality and productivity metrics.

· Possesses aptitude for technology to be able to perform the above duties.

· Performs root cause analysis and determines resolutions for problems.

· Communicates status of network operations, responds to service disruptions, and assists with specialized technology needs of the district.

· Researches and keeps current with technologies in computer networks, hardware, software, and telecommunications. Keeps current with new computer technology through attendance at district workshops, meetings, and training sessions.

· Assists with large-scale implementation of new technologies.

· Assists end users and consults with schools on technology issues in a customer service environment.

· Performs any other duties as assigned.

Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the district.

Other information:
Dependability: Responds to requests for service and assistance. Follows instructions and responds to management direction. Takes responsibility for own actions. Meets attendance and punctuality guidelines.

Customer Service: Displays courtesy and sensitivity. Manages difficult or challenging customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.

Job Knowledge: Competent in required job skills and knowledge. Exhibits ability to learn and apply new skills. Keeps abreast of current developments. Requires minimal supervision. Displays understanding of how job relates to others. Uses resources effectively.

Planning & Organization: Prioritizes and plans work activities. Uses time efficiently. Plans for additional resources. Integrates changes smoothly. Sets goals and objectives. Works in an organized manner.

Use of Technology: Demonstrates required skills. Adapts to new technologies. Troubleshoots technological problems. Uses technology to increase productivity. Keeps technical skills up to date.


NOTE: School Board Policy ensures equal opportunity for all in its personnel policies and practices and does not discriminate on the basis of race, color, gender, religion, national origin, marital status, sexual orientation, gender preference, political beliefs, social/family background, disability or age.

The district accords preference in selection, retention, and promotion procedures to certain veterans and spouses of veterans who are Florida residents.




Experience: Four (4) years of increasingly responsible experience in computer networking. Successful completion of a formal, recognized computer or data processing program from a vocational or commercial school may substitute for one (1) year of specialized experience. Additional coursework in a related content area may be considered for substitution of experience in the field.

Language Skills: Reads and interprets general business and professional journals, technical procedures, or regulations. Writes reports, correspondence, and manuals. Effectively presents and responds to questions from managers and the public.

Mathematical Skills: Adds, subtracts, multiplies, and divides in all units of measure, using whole numbers, common fractions, and decimals. Computes rate, ratio, and percent and draws and interprets bar graphs.

Reasoning Ability: Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deals with problems involving several concrete variables in standardized situations.

Computer Skills: Knowledge of relevant and current computer software programs.

PHYSICAL DEMANDS:

Physical Activities: Standing, walking, sitting, stooping, kneeling, crouching, crawling, handling, keyboarding, fingering, talking, hearing, color vision, near acuity, far acuity, and depth perception.

Lifting Demands: Up to 55 pounds.

Reaching Activities: Both dominant and non-dominant hand; overhead.

Environmental Conditions: Noise intensity 3 moderate