What are the responsibilities and job description for the Retail Store Manager position at Hillsboro Hops?
Quick Facts,
Role: Retail Store Manager
Part-Time, Hourly, Non-Exempt
Reports To: Sr. Director of Merchandise
Start Date: Approximately February 1, 2026
About the Team
The Hillsboro Hops, the High-A affiliate of the Arizona Diamondbacks, are committed to delivering first-class, memorable experiences for our fans, partners, staff and community. We take pride in creating an inclusive and engaging environment where everyone feels connected — whether at the ballpark, in the community, or at one of our many events.
Role: Retail Store Manager
Part-Time, Hourly, Non-Exempt
Reports To: Sr. Director of Merchandise
Start Date: Approximately February 1, 2026
About the Team
The Hillsboro Hops, the High-A affiliate of the Arizona Diamondbacks, are committed to delivering first-class, memorable experiences for our fans, partners, staff and community. We take pride in creating an inclusive and engaging environment where everyone feels connected — whether at the ballpark, in the community, or at one of our many events.
With a new, state-of-the-art ballpark on the horizon, we’re growing our team of passionate professionals who value collaboration, innovation, and community impact. Together, we’re building something lasting — a place where great experiences and meaningful connections come to life.
About this Role
The Hillsboro Hops are seeking an experienced, high-energy team member to oversee and execute all daily retail operations as we transition to our new state-of-the-art venue. This critical role is the face of our retail floor, responsible for leading staff, optimizing the fan shopping experience, and meticulously managing in-stadium inventory to maximize sales. This position supports the strategic buying and planning efforts led by the Senior Director of Merchandise.
The Hillsboro Hops are seeking an experienced, high-energy team member to oversee and execute all daily retail operations as we transition to our new state-of-the-art venue. This critical role is the face of our retail floor, responsible for leading staff, optimizing the fan shopping experience, and meticulously managing in-stadium inventory to maximize sales. This position supports the strategic buying and planning efforts led by the Senior Director of Merchandise.
Key Responsibilities
Daily Retail Operations & Fan Experience (Primary Focus)
- Manage the day-to-day operations of all retail locations, including the main Team Shop and satellite kiosks/pop-up shops throughout the ballpark, ensuring seamless execution during all games and events.
- Oversee Point of Sale (POS) system operation, including staff training, terminal setup and transaction troubleshooting.
- Implement and uphold the highest standards of visual merchandising, ensuring the shop presentation is appealing, products are correctly priced and displayed, and all areas are clean and well-maintained.
- Ensure all fans receive exceptional and consistent customer service experience, handling returns, exchanges, and fan inquiries professionally.
- Assist with online store management, including order fulfillment, customer inquiries, and updating product listings.
- Help manage Team Store social media presence, including creating and posting content, promoting products, and engaging with fans
Staff Management & Leadership
- Train and manage a team of seasonal retail associates, focusing on POS expertise, sales techniques, and customer engagement.
- Create a positive, goal-oriented, and high-energy work environment, motivating staff to meet sales targets and embody the Hops brand.
- Conduct pre-game briefings, assign areas, and ensure adequate staffing levels across all retail points of sale during high-traffic periods.
Inventory & Loss Prevention
- Work with the Senior Director of Merchandise to receive, tag, and organize new inventory, ensuring it is accurately logged into the inventory management system upon arrival.
- Manage all in-stadium inventory flow, including stocking, transferring items between the main shop and satellite kiosks, and preparing items for off-site storage.
- Conduct regular inventory counts and audits (cycle counting) to ensure accuracy and identify discrepancies promptly.
- Implement and monitor loss prevention measures to protect merchandise assets.
New Venue Transition Support
- Assist the Senior Director with the physical setup of the new Team Shop space, including merchandising fixtures, product placement, and stockroom organization.
- Execute new operational procedures and logistics specific to the new ballpark's layout and traffic flow.
Qualifications & Skills
- 2 [years of high-volume retail management or supervisory experience, preferably in a sports, event, or entertainment setting.
- Expertise in Point of Sale (POS) systems and retail reporting is mandatory.
- Proven ability to train and lead a team of seasonal staff in a fast-paced environment.
- Strong organizational skills with excellent attention to detail regarding inventory, visual standards, and financial accuracy.
- Must be a proactive problem-solver and excellent communicator.
- Must be able to work flexible hours, including a majority of all Hops home games, which includes nights, weekends, and holidays.
- Ability to lift up to 50 lbs and stand for extended periods
Compensation
This is a non-exempt, hourly position expected to work approximately 30 hours per week year-round. The hourly rate is DOE. Hours may vary based on store operations and special events. On occasional store closure days, no pay will be provided.
This is a non-exempt, hourly position expected to work approximately 30 hours per week year-round. The hourly rate is DOE. Hours may vary based on store operations and special events. On occasional store closure days, no pay will be provided.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.