What are the responsibilities and job description for the Operations Lead position at Hillsboro Aero Academy?
Job Description:
Hillsboro Aero Academy is looking for an outgoing, well-organized individual with excellent problem solving skills for the Operations Lead position at our Redmond Campus. The hours for this position will vary depending on need but will total 40 hours per week and generally be Monday through Friday. Schedule may be adjusted depending on the season and to accommodate aircraft launch times. Additional time commitments will occasionally be required outside of these times and on the weekends to accomplish the duties required of this position.
This position oversees the dispatch staff at the Redmond campus and reports directly to the Operations Manager. There will be extensive interaction with Hillsboro Aero Academy students, employees and management staff. Excellent customer service and safety are of the utmost importance.
This is an onsite position.
***Please note: This is a non-certified dispatch position; FAA Dispatcher certification is not required***
Job Duties:
Customer Service:
- Facilitate a smooth, efficient, and customer service oriented flow through the dispatch office
- Be fluent in company policies and procedures to provide answers and counseling to employees and students with questions. Support part-time dispatch staff in enforcing policies and procedures
- Oversee part-time dispatch staff to ensure that the dispatch office and pilot lounge are fully stocked with necessary office supplies and materials
- Confirm that all equipment in dispatch office and pilot lounge is in proper working order and appearance
Safety:
- Monitor active Operations Board and flight tracking resources for route/destination discrepancies and overdue aircraft
- Contribute and encourage safety culture among part-time dispatchers, pilots and students
Maintenance Coordination:
- Daily communication with Maintenance Department to determine plans for upcoming scheduled maintenance on aircraft
- Monitor scheduled maintenance graphs throughout the day
- Ensure accurate data entry of aircraft meter times into associated maintenance software
- Assist in facilitating aircraft swaps between HAA campuses for scheduled maintenance optimization
- Determine number of aircraft available for the next day to the Scheduling Team
Scheduling:
- Facilitate employees and students in all matters associated with scheduling aircraft, instructors, and shared facility space for the current day
- Proactively monitor current day's flight schedule and make necessary adjustments to maximize aircraft utilization
- Assist in facilitating pilot scheduling for maintenance check flights and aircraft re-positioning between HAA campuses
- Oversees and completes daily scheduling for the RDM fleet, ensuring optimal aircraft utilization, timely assignments, and alignment with operational needs.
Staffing:
- Assist Operations Manager in evaluating part-time dispatch staff needs
- Facilitate interviews and hiring of part-time dispatch staff
- Responsible for initial training for new part-time dispatch staff
- Create shift schedule for part-time dispatch staff
- Monitor/mentor/document part-time dispatcher performance and communicate documentation to Operations Manager and Human Resources
- Facilitate monthly dispatch meetings
- Be a strong and positive role model for all part-time dispatchers
Misc.:
- Update GPS data cards for IFR aircraft every 28 days
- Assist employees and students to ensure proper invoicing procedures are followed
- Ensure part-time dispatchers are following proper procedures for cash proofing, credit batching, invoicing and aircraft binder auditing
- Maintain daily checklists for part-time dispatchers
- Maintain all dispatch information binders and manuals
Required Skills/Experience:
- Excellent customer service
- Safety conscious approach to all tasks
- Ability to multi-task
- Well organized
- Punctuality
- High school diploma or GED
Preferred Skills/Experience:
- Previous aviation experience
- Private Pilot Certificate
- Experience with international customers
Benefits Offered:
- Affordable health care benefits
- Company 401(k) with match
- PTO (20 days in first 2 years, 25 days after 2 years, 30 days after 5 years)
- Company-paid life insurance and AD&D
- 2-week Sabbatical after 5 years
- Discounted flight training
- Employee recognition program
Hillsboro Aero Academy is an Equal Opportunity Employer