Fraud Specialist

SCHEDULE: Full-time; Monday through Friday (8:30am-5:00pm) Average of 40 hours per week.

BENEFITS: Our employees are our most valuable assets, so we invest in them with a comprehensive and competitive benefits package. Our philosophy of taking care of the customer extends to taking care of our employees so that they, in turn, can take good care of themselves and their families. Join Hills Bank and let us surprise you with even more perks!

SCOPE:

The Fraud Specialist is responsible for the review, analysis, investigation, and resolution of system-generated and internal and external customer-reported fraudulent transactions. The Fraud Specialist provides fraud support to internal and external customers in a clear, concise, knowledgeable, and timely manner. Additionally, the Fraud Specialist performs higher level department duties related to fraud reporting and GL management.

ACCOUNTABILITIES:

• Timely work fraud cases in accordance with department procedures.
• Monitor and process fraud alerts and review system-generated reports, including but not limited to BSA/AML/Fraud detection software to identify fraudulent transactions.
• Identify and report fraud trends.
• Work with operations and frontline employees to protect customer information and prevent loss.
• Review reported claims and process those claims based on established procedures or escalate for further review.
• Process check fraud claims, including the preparation of Hold Harmless Agreements, Breach of Warranty documents, and other related documentation as required.
• Process debit card disputes. Including canceling cards, reporting transactions, managing the chargeback process including possible pre-arbitration claims, and decisioning through software.
• Process department mail.
• Communicate with customers and staff supporting the investigation of suspected fraudulent activity.
• Work with Bank Compliance and AML/BSA programs.
• Compliance with applicable rules and regulations, including but not limited to Reg E and Reg CC, and company policies and procedures.
• Regularly exercise discretion and judgment in the performance of essential job duties, including decisions to determine customer/bank liability, restrict accounts, or terminate banking relationships.
• As part of the overall team of Bank employees, this position may be requested to assist in the support of other bank activities.
• Perform and manage complex and/or escalated fraud investigations.
• Decision items based on judgment and research, job experience, and following established procedures and guidelines, while leveraging multiple systems/tools.
• Form initial determinations regarding additional actions to be taken and recommends possible SAR filings to management and/or the bank's AML/BSA team, in accordance with procedures.
• Create Suspicious Activity Reports (SARs) in accordance with applicable rules and regulations.
• Monitor, balance, and report on Fraud Department related GLs.
• As part of the overall team of Bank employees, this position may be requested to assist in the support of other bank activities.

EDUCATION AND SPECIAL REQUIREMENTS:

• High school diploma required. Prefer an associate's degree (AA) from a two-year college or technical school or two years customer service and banking experience, or the equivalent combination of education and experience.
• 1-2 years' experience in fraud investigations, BSA/AML or related activity preferred.
• This job requires skills needed in a typical office environment. This includes computer skills, communications skills, as well as utilization of office equipment.

EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABILITY