Service Advisor

At Hills Machinery, our Service Advisors help keep jobs moving by connecting customers, technicians, and service operations together. This role is at the center of the customer experience — helping manage repair communication, scheduling, work orders, and equipment service coordination.

As a Service Advisor, you’ll work closely with customers, shop technicians, field service teams, and internal departments to help ensure equipment repairs and maintenance are handled efficiently, professionally, and with a strong sense of urgency.

If you’re organized, customer-focused, and thrive in a fast-paced environment where no two days are the same, this is an opportunity to build a rewarding career with a growing equipment dealership.

• Serve as a primary point of contact for service customers by phone, email, and in person
• Assist customers with scheduling service appointments and coordinating equipment repairs
• Open, update, and close work orders accurately and in a timely manner
• Communicate service updates, repair status, and scheduling information to customers
• Assist with repair estimates, labor quotes, and service recommendations
• Coordinate shop workflow, field service scheduling, and equipment pickup/delivery logistics
• Work closely with technicians and service management to support efficient shop operations
• Help ensure service documentation, work order details, and customer records remain accurate and organized
• Support equipment setup, reconditioning, and service processes for new and used equipment
• Maintain a professional, positive, and customer-focused experience throughout the service process

• Previous experience in customer service, service coordination, administrative support, or equipment service operations preferred
• Strong communication and relationship-building skills
• Organized and detail-oriented with strong multitasking abilities
• Ability to work in a fast-paced environment and manage changing priorities
• Mechanical aptitude or familiarity with construction, heavy equipment, or related industries is beneficial
• Strong computer skills, including Microsoft Office, Outlook, and Excel
• Self-motivated with strong problem-solving and time-management skills
• Ability to work well with customers, technicians, drivers, and internal teams
• Valid driver’s license with acceptable driving record required

• Combination of office, shop, and yard environments
• Fast-paced equipment dealership environment with regular interaction between customers, technicians, and operations teams
• Occasional exposure to outdoor weather conditions, noise, dust, and active shop environments

Hills Machinery supports contractors and producers across the Southeast with more than equipment. Through our construction, environmental, and paving divisions, we help customers maximize uptime with equipment solutions, responsive support, and Hills Uptime Operations — our proactive, fractional fleet management approach designed to keep jobs moving and fleets productive.

At Hills, we invest in our people, partnerships, and customers because when our customers succeed, we succeed.