What are the responsibilities and job description for the Customer Service Representative I position at HILLIARY COMMUNICATIONS LLC?
Hilliary Communications is looking for an in-house customer service representative to join us at our Lawton, OK location. If you love helping people, solving problems, and being the go-to person for smooth transactions, this role is for you!
What you’ll do:
Represent the Brand: Serve as the face and voice of Hilliary, consistently delivering professionalism and friendliness.
Assist Customers: Provide exceptional support within your role and ensure every interaction leaves a smile.
Handle Payments: Process cash and credit transactions accurately, maintain balanced cash drawers, and manage equipment returns with care.
Collaborate & Communicate: Work closely with colleagues, escalate inquiries to customer service when needed, and keep everyone in the loop.
Scheduling Installs: Follow technician schedules and create appointments for new and existing customers throughout Oklahoma and Texas.
Follow Policies: Adhere to all company guidelines, including security and cash handling procedures.
Bring Your Best Self: Exhibit a growth mindset, positive attitude, and friendly demeanor in every interaction.
What We’re Looking For
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A trustworthy, detail-oriented individual who loves working with people.
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Someone who thrives in a team environment and communicates clearly.
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A positive attitude and willingness to learn and grow.
Why You’ll Love It Here
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Be part of a company that values community and customer care.
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Enjoy a supportive team and opportunities to grow your skills.
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Make a real impact by being the first point of contact for our customers over the phone, but most importantly, locally in Lawton and Medicine Park.
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Hilliary is growing rapidly and there is so much more to come!
Required Education:
- High School Diploma or equivalent
Required Experience:
- 1 years of customer service experience
Required Skills and Abilities:
- Excellent communication and interpersonal skills
- Ability to troubleshoot and resolve customer issues
- Proficiency in basic computer skills
- Ability to work independently and as part of a team
- Experience with software testing (preferred)