What are the responsibilities and job description for the Telecom Supervisor position at Hillcrest Medical Center?
Join our team as an evening shift, full-time, PBX Telecom Operator Supervisor in Tulsa, OK.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive:We empower our team with career growth opportunities, tuitionassistance, and resources that support your wellness, education, and financial well-being.
- People-First:We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better:We use advanced technology to support our team and enhance patient care.
Get to Know Your Team:
- Hillcrest Medical Center is a 656-bed hospital that includes The Alexander Burn Center, The Peggy V. Helmerich Women's Health Center, Kaiser Rehabilitation Center, the latest technology for the treatment of cancer, and the Oklahoma Heart Institute.
- TheTelecom Supervisoris a telecom operator that is responsible for supervising the daily operations of the telecom staff and communication systems toensureefficient, accurate, and professional service.
- This roleoverseescall routing, emergency communication procedures, operator and on-call scheduling, staff training, system performance, real-time coaching, and assist in candidate interviews.
- The supervisor serves as a liaison between departments, supports troubleshooting efforts, monitors compliance with organization policies, and ensures uninterrupted communication services in a fast-paced environment.
Job Requirements:
- 1 years of experience in telecom, switchboard operations, call center operations, or a related customer service environment.
- 2 years ofsupervisoryor leadershipexperience.
- Strong knowledge of hospital functions.
- Organized, detail-oriented, good follow-throughskills,and the ability to multi-task ina fast-pacedenvironment.
- Excellent interpersonal, written, and verbal communication skills.
Preferred Job Requirements:
- Experience withstaff scheduling, training, coaching, and performance management.
- Experience responding to emergency communication procedures and escalation protocols.
- Strong customer service, communication, and problem-solving experienceinhealthcare, hospitality, or large organization.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.