What are the responsibilities and job description for the Telecom Supervisor position at Hillcrest Healthcare System?
Join our team as an evening shift, full-time, PBX Telecom Operator Supervisor in Tulsa, OK.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
Get to Know Your Team:
- Hillcrest Medical Center is a 656-bed hospital that includes The Alexander Burn Center, The Peggy V. Helmerich Women’s Health Center, Kaiser Rehabilitation Center, the latest technology for the treatment of cancer, and the Oklahoma Heart Institute.
- The Telecom Supervisor is a telecom operator that is responsible for supervising the daily operations of the telecom staff and communication systems to ensure efficient, accurate, and professional service.
- This role oversees call routing, emergency communication procedures, operator and on-call scheduling, staff training, system performance, real-time coaching, and assist in candidate interviews.
- The supervisor serves as a liaison between departments, supports troubleshooting efforts, monitors compliance with organization policies, and ensures uninterrupted communication services in a fast-paced environment.
Job Requirements:
- 1 years of experience in telecom, switchboard operations, call center operations, or a related customer service environment.
- 2 years of supervisory or leadership experience.
- Strong knowledge of hospital functions.
- Organized, detail-oriented, good follow-through skills, and the ability to multi-task in a fast-paced environment.
- Excellent interpersonal, written, and verbal communication skills.
Preferred Job Requirements:
- Experience with staff scheduling, training, coaching, and performance management.
- Experience responding to emergency communication procedures and escalation protocols.
- Strong customer service, communication, and problem-solving experience in healthcare, hospitality, or large organization.