What are the responsibilities and job description for the Program Coordinator position at Hillcrest HealthCare System?
Join our team as a day shift, full-time, Program Coordinator in Tulsa, OK.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care .
- Hillcrest Medical Center is a 656-bed hospital that includes The Alexander Burn Center, The Peggy V. Helmerich Women’s Health Center, Kaiser Rehabilitation Center, the latest technology for the treatment of cancer, and the Oklahoma Heart Institute.
- Assist the Director of Nursing – Workforce Development in developing and managing the nursing extern program .
- Ensure that continuous performance improvement initiatives are designed to measure and improve the quality of care delivered and are consistent with the organization’s priorities
- Develop and implement strategies to enhance client satisfaction and retention.
- Regularly communicate with clients to provide updates, gather feedback, and address any issues or concerns.
- Collaborate with internal teams, including managers, educators and recruiters to ensure client expectations are met.
- Conduct regular check-ins and reviews with clients to assess satisfaction and identify areas for improvement.
- Assist in managing costs by continually seeking data that will identify opportunities and take action to eliminate non-value costs
- Prepare and present reports on client engagement and satisfaction to management.
- Stay informed about industry trends and best practices to provide valuable insights to clients.
- Assist with creating a professional practice environment that encourages recruitment and retention of staff in the nursing department
- Collaborate with nursing educators to ensure that identified learning needs of the nur se externs are promptly addressed and onboarding is successful.
- Responsible for payroll of assigned client s along with placement and schedule m anagement over multiple units
- Collaborate with recruiting to assist with recruitment activities and events
- Bachelor’s degree in business, Marketing, Communications, or a related field .
- Customer Relations or Sales preferred
- Proven experience in client relationship management, or a similar role.
- Exceptional communication and interpersonal skills, with a strong customer service orientation.
- Strong organizational and time management abilities, with attention to detail.
- Ability to work collaboratively in a team environment and manage multiple client accounts simultaneously.
- Proficiency in Microsoft Office 365