What are the responsibilities and job description for the Client Navigator position at Hillcrest Family Services?
Come Join Our Team!
Shift: 10:00a.m. to 7:00p.m.
Responsibilities
The Client Navigator serves as the first point of contact for clients/patients and provides individualized assistance to facilitate their access to quality care. The Client Navigator ensures that patients are informed of potential care options and connect them with appropriate resources. Addition, you will:
- Provide clear, client-centered guidance on care processes, program expectations, and treatment pathways; offer support to reduce anxiety and build trusting relationships.
- Serve as a care navigator by helping clients understand available services and how to access them effectively.
- Facilitate and schedule client/patient appointments/referrals with appropriate providers.
- Assisting with scheduling client appointments, active participants in the Call Center phone queue, verifying insurance, and taking payments.
- Respond to client/patient inquiries and assist clients/patients with the completion of paperwork.
- Identify and help troubleshoot barriers for clients/patients to accessing care (such as transportation, scheduling complications, insurance, language barriers childcare needs, etc.) that would prevent a client/patient from showing up to their appointment and navigate them to additional resources.
- Document every intervention/interaction into the electronic health record (EHR).
- Organize and review client charts and documentation prior to appointments to ensure all necessary information is complete and accessible to providers for efficient care delivery.
- Serves as the administrative Discharge Coordinator (sends closure letters, discharge support in the EHR for Program Managers and Practitioners).
- Support client accessibility for the Dubuque Mental Health Center and adjacent programs for early evening and possible future expanded hours.
- Other duties as assigned by leadership.
Requirements
Education
- High school diploma or equivalency required.
Experience:
- Experience in healthcare and/or behavioral health preferred.
Knowledge/Skills:
- Customer Service skills
- Attention to detail
- Openness to learning de-escalation skills for triage support
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)
Licenses/Certifications:
- Mandatory Reporter of Child/Dependent Adult Abuse Certification or the ability to obtain within six (6) months of hire and every three (3) years thereafter required.
Benefits
Competitive benefits package for full-time employees working 30 hours a week:
- Health insurance (up to 79% employer paid)
- Dental insurance
- Vision insurance
- 401(k) with profit sharing and employer match
- Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency)
- 10 paid holidays
- 80 hours sick time
- 2 wellness days
- Staff development and training
- Public Service Loan Forgiveness (PSLF) eligibility for federal student loans
- Employer paid CEU's through Relias
- PerkSpot- employee discount program
- Employee assistance program
- Advancement opportunities
About the Organization
Hillcrest is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. We’re a place where compassion is commonplace. Where our passion soars and faith restores.
**COVID-19 Vaccination Not Required*