Enrollment Specialist

Help us help others:

The Enrollment Specialist is responsible for enrolling individuals into Texas Resilience and Recovery (TRR) services. The enrollment process includes completing a demographic and financial assessment, entering self-administered screenings that are required by Texas Administrative Code, completing the initial intake interview. The enrollment specialist will also provide an initial routine case management service to ensure connection with appropriate resources as quickly as possible. The Enrollment Specialist will coordinate regularly with the Enrollment Coordinator and the Enrollment Team Lead in an effort to serve as many individuals requesting enrollment as possible on a given day. This position will be required to be trained and certified in crisis intervention. Office hours are M-F 8:00 am - 5:00 pm, and extended hours one day a week; however, the position must have flexible hours to accommodate individuals who cannot meet between 8:00 am and 5:00 pm which may include a weekend rotation. The position requires the ability to work autonomously with little supervision.

You will get to:

•   Complete demographic and financial assessments.
•   Complete entry of self-reported screenings such as the PHQ-9
•   Complete the administration of additional required screenings.
•   Facilitate initial enrollment interview.
•   Coordinate with the enrollment coordinator and enrollment team lead.
•   Provide Routine Case Management Services
•   Achieves an average score of 85, with no one score below 75 on all documentation.
•   Collaboratively develop the initial Person-Centered Recovery Plans (PCRPs)
•   Schedule for upcoming appointments including the psychiatric evaluation where necessary.
•   Assign new enrollees to an attending practitioner.
•   Must provide collaborative documentation at least 95% of the time or no later than 24 hours after delivery of service.
•   Connect those who are not eligible for TRR services to other appropriate resources including but not limited to Substance Use Services. 
•   Responsible for provision of crisis intervention services as needed.
•   Must be crisis certified within 120 days of employment.

You'll definitely need:

• Bachelor's degree from an accredited college or university in social, behavioral, or human services with the ability to be credentialed as a Qualified Mental Health Professional (QMHP-CS)
• Maintain valid Texas state Driver's License and auto insurance.
• Complete and maintain both CPR certification and Prevention and Management of Aggressive Behavior training within the first 3 months of employment

Preferred:

• 3-5 years of experience working in a mental health setting providing Mental Health services in an outpatient setting. 
• Bilingual; English/Spanish 

We'll also want you to:

• Guards client confidentiality by being knowledgeable of and adhering to HIPAA regulations.
• Adhere to all Hill Country MHDD policies and procedures.
• Maintains CANS/ANSA certification.
• Travel as required for service delivery and professional development.
• Work remotely
• Performs other duties as assigned by Manager/Director.
• Job description may be changed to reflect job updates and requirements.
• Performance metrics may change to reflect operational needs of the organization.

We're excited to provide:

• PPO health insurance plan with option to add dependents.
• PPO dental plans and vision insurance options for healthy teeth and eyes.
• Employer paid life insurance.
• 401(a) plan, employer matches your contributions dollar for dollar up to 8% of your salary. You are 100% vested after 3 years of service.
• 457/403(b) plan, employees are immediately eligible to contribute pre-tax earnings for to the plan for retirement.
• Generous paid time off for fun and vacations and paid sick time for when you're under the weather.
• Authentic and caring environment where folks care about each other and want to do good in the world.

We can pay you:

$23.15 per hour and benefits