Enrollment and Account Specialist

Our Mission
To provide a secure, nurturing, and educational environment where every child feels safe, loved, and inspired. We are committed to supporting the whole child—physically, emotionally, socially, and intellectually—while building strong partnerships between children, families, teachers, and our community.

Our Vision
To create meaningful learning experiences that inspire children to grow into confident, compassionate, and contributing members of society and to make a positive impact on their world.

Our Philosophy
Hug First, Then Teach. We believe children learn best when they feel safe, loved, respected, and supported. Every interaction we have with a child, family, or team member should reflect the care and kindness at the heart of the Kids ‘R’ Kids experience.

Our Values

• Children First – We put the safety, well-being, development, and individual needs of every child first.
• Family Partnership – We build strong, respectful partnerships with families and recognize them as an essential part of their child's success.
• How We Care Matters – We understand that how we treat children, families, and one another is just as important as what we teach.
• Acceptance & Respect – We embrace every child's individuality and create an environment where everyone feels valued, included, and respected.
• Excellence in Education – We provide meaningful experiences that support the whole child and lay the foundation for lifelong learning.
• Teamwork – We support one another and work together to create a consistent, positive experience for children and families.
• Integrity & Professionalism – We act with honesty, accountability, respect, and professionalism in everything we do.

Job Overview:

The Enrollment & Account Specialist plays an essential role in creating an exceptional experience for both current and prospective families. This position serves as a key member of the Academy’s front-office team and is responsible for supporting enrollment, family accounts, billing processes, tours, and daily administrative operations.

We are looking for someone who is professional, welcoming, highly organized, detail-oriented, and confident communicating with families. The ideal candidate understands that every interaction—from answering the phone to conducting a tour or helping resolve a billing question—contributes to a family’s overall experience with our Academy.

Key Responsibilities

Enrollment & Family Experience

• Serve as a welcoming and professional first point of contact for families, visitors, and prospective families.
• Respond to enrollment inquiries by phone, email, and in person in a timely and professional manner.
• Conduct engaging and informative Academy tours for prospective families.
• Follow up with prospective families and assist them throughout the enrollment process.
• Maintain accurate enrollment records, waitlists, and family information.
• Assist new families with registration paperwork and onboarding requirements.
• Build positive relationships with families and provide exceptional customer service throughout their experience with the Academy.

Billing & Account Management

• Process and maintain family billing accounts accurately and confidentially.
• Assist with tuition payments, account balances, fees, credits, and other account-related transactions.
• Monitor accounts and communicate professionally with families regarding outstanding balances or account questions.
• Maintain accurate financial and billing records.
• Research and help resolve account discrepancies.
• Communicate account concerns or unusual circumstances to Academy leadership as appropriate.
• Handle sensitive family and financial information with professionalism and discretion.

Front Office & Administrative Support

• Assist with daily front-desk operations, including answering phones, greeting visitors, responding to emails, and directing family questions.
• Maintain organized electronic and physical records.
• Prepare documents, spreadsheets, reports, correspondence, and other administrative materials.
• Assist Academy leadership with administrative projects and day-to-day operational needs.
• Maintain a clean, organized, welcoming, and professional front-office environment.
• Communicate effectively with Academy leadership, teachers, families, and outside contacts.
• Assist with additional Academy events, projects, and administrative responsibilities as needed.

Qualifications

Required:

• Previous front-desk, administrative, customer service, or office experience.
• Experience processing payments, billing, invoices, customer accounts, or similar financial transactions.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to confidently communicate with prospective families and conduct facility tours.
• Comfortable handling financial conversations professionally and respectfully.
• Proficiency with Microsoft Excel and Microsoft Word.
• Ability to learn new software and technology systems quickly.
• Ability to manage multiple responsibilities and prioritize tasks in a busy environment.
• Professional appearance, attitude, and communication style.
• Ability to maintain confidentiality regarding family, child, employee, and financial information.

Preferred:

• Previous experience in childcare, early childhood education, private school, preschool, healthcare, hospitality, or another family/customer-focused environment.
• Previous enrollment, admissions, account management, or billing experience.
• Experience working with childcare management or enrollment software.

The Ideal Candidate

Our ideal Enrollment & Account Specialist is someone who:

• Naturally makes people feel welcomed and valued.
• Provides exceptional customer service even during challenging conversations.
• Is comfortable discussing tuition, balances, and financial accounts with families.
• Is confident presenting the Academy and conducting tours.
• Takes initiative rather than waiting to be told what needs to be done.
• Notices details and follows through on responsibilities.
• Can balance friendliness with professionalism.
• Communicates clearly and works well as part of a leadership and administrative team.
• Understands the importance of accuracy when working with enrollment and financial information.
• Takes pride in creating an organized and welcoming front-office experience.

What Success Looks Like

A successful Enrollment & Account Specialist helps ensure that prospective families feel excited and confident about choosing our Academy, current families receive responsive and professional support, accounts are maintained accurately, enrollment processes run smoothly, and the front office consistently reflects the high level of care and service we expect throughout our Academy.

This position is ideal for someone who enjoys working with people, thrives in an organized and fast-paced environment, and understands that exceptional customer service is at the heart of building lasting relationships with families.

Equal Employment Opportunity

The Academy is an Equal Employment Opportunity Employer. Employment decisions are based on qualifications, experience, skills, performance, and the needs of the Academy. The Academy does not discriminate against qualified applicants or employees on the basis of any characteristic protected by applicable federal, state, or local law.

This commitment applies to all aspects of employment, including recruitment, hiring, placement, training, promotion, compensation, benefits, discipline, termination, and other employment-related decisions.

The Academy is committed to maintaining a professional workplace that is free from unlawful discrimination, harassment, and retaliation. Employees are expected to treat children, families, coworkers, visitors, and leadership with professionalism and respect.

Reasonable Accommodation: The Academy will provide reasonable accommodations to qualified individuals with disabilities when required by applicable law, unless doing so would create an undue hardship or otherwise be inconsistent with applicable legal requirements. Applicants and employees who require an accommodation to perform the essential functions of their position should communicate their needs to Academy leadership.

Physical Requirements & Working Conditions

The Enrollment & Account Specialist position is primarily a front-office and administrative role; however, the position may require interaction with children, families, staff, and visitors throughout the Academy.

The employee must be able to perform the essential functions of the position, with or without reasonable accommodation, including:

• Sitting, standing, walking, bending, reaching, and moving throughout the Academy as needed.
• Remaining on their feet for portions of the workday.
• Using a computer, telephone, copier, printer, and other office equipment.
• Performing repetitive hand and wrist movements associated with typing, writing, filing, and computer use.
• Reading and reviewing documents, screens, records, and other written materials.
• Communicating effectively in person, by telephone, and electronically.
• Moving through the Academy safely and responding appropriately to routine and emergency situations.
• Occasionally lifting, carrying, pushing, or moving office supplies, files, materials, or other items associated with the position.
• Working in an environment that may include noise, activity, and frequent interruptions.
• Maintaining appropriate supervision and professional awareness when interacting with children or entering classrooms.

Physical requirements may vary based on the Academy's operational needs.

Confidentiality & Professional Standards

Because this position has access to family, child, employee, enrollment, and financial information, the Enrollment & Account Specialist is expected to maintain strict confidentiality and protect sensitive information at all times.

Employees must follow all Academy policies and procedures, applicable licensing requirements, confidentiality requirements, and other applicable laws and regulations. Access to confidential information is provided only for legitimate business purposes and must not be disclosed or used inappropriately.

Pay: $19.00 - $23.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Work Location: In person

Benefits:

Salary : $19 - $23