Centralized Administrative Specialist

**HILL COUNTRY MHDD CENTERS IS OFFERING A $2,000 SIGN-ON BONUS TO

ALL MENTAL HEALTH POSITIONS THAT ARE FULL-TIME, NEW HIRE

EMPLOYEES**

Help us help others:

The Centralized Administrative Specialist, under the direction of the Director of Operations, is responsible for administrative duties and backup/support of many of the centralized business operation specialized services (Pharmacy Liaison, Medical Records, Insurance, Disability Application Specialist). This is a person-centered and customer-driven position requiring a highly motivated and compassionate can-do attitude. Providing a positive customer experience in a person-centered environment is a leading performance expectation. Primary duties include the coverage and backup of the specialized business operations team. The centralized Administrative Specialist will at times also perform financial assessments (with individuals in services via video), as well as communicate professionally with clinic staff, prescribers, nurses, and other professional services. May scan and attach documentation into the Electronic Health Record (EHR) timely and accurate manner according to Hill Country MHDD Centers procedures. The centralized Administrative Specialist, using excellent customer service skills, will meet customer service expectations, respond to questions appropriately and timely manner, and provide a person-centered approach with every interaction. Other duties include, but are not limited to, completing various data entry tasks, utilization and entry into the electronic health record, and support in completing financial assessments. Candidates must have excellent problem-solving, organizational, and decision-making skills. Great time management, communication, customer service, and phone skills are a must. Additionally, it is essential to be comfortable using multiple data/software systems.

You will get to:

The Centralized Administrative Specialist, under the direction of the Director of Operations, is responsible for

• Pharmacy Liaison back up duties include: monitoring the override portal/shared drive, utilization of several patient portals, medication inventory, problem solving with pharmacy staff, working closely with the Medical Director and Director of Nursing to approve overrides, coordination and communication with clinic staff to safely and efficiently ensure medication is provided to individuals in service as prescribed and in accordance with the medication formulary.
• Medical Records backup duties include coordinating with the Medical Records Specialist and providing support during high-volume request periods. Medical records are stored in the electronic health record system and extracted from the same system.
• Insurance Specialist support duties include data entry requests when special projects require additional support to complete.
• Disability Application Specialist support duties include filing and organizing paperwork as requested, and the pick-up and delivery of mail to the team.
• Providing excellent customer service to individuals in person, on the phone, and by email
• Utilization of the electronic health record in a safe and secure manner.
• Fax outgoing information, scan incoming documents into the chart as needed.
• Submit purchase orders, payment requisitions, and invoices for processing.
• Maintain assigned areas, ensuring all areas are person-centered and trauma-informed.
• Manage time to support the time-sensitive nature of documentation and support services deadlines.
• Maintain cross-training in Patient Assistance Program (PAP) services, financial assessment services, and other administrative duties as assigned by the Director of Operations.

• Data entry.
• Protect the confidentiality of individuals and their records by complying with Hill Country MHDD Centers' patient confidentiality and HIPAA policies and procedures.
• Interact positively and in cooperation with other members of the organization and team, including active participation in supervision activities, team meetings, continuing education, etc.
• Work independently, requesting assistance from the team and supervisor as needed.

You’ll definitely need:

• High School Diploma/GED
• A valid Texas State Driver’s License.
• Current automobile insurance
• Bilingual: English/Spanish preferred.

We’ll also want you to:

As assigned by the supervisor:

• Provide backup to other specialized business operations as needed.
• Financial Assessments.
• Train staff.
• Crosstrain to cover other positions within the workgroup as needed.

Work Behaviors:

• Communicates effectively and in a timely manner with the team and individuals served. Returns phone calls, coordinates with other community services, sends and responds to correspondence, and appropriately expresses information.
• Works Cooperatively with the Supervisor. Communicates effectively, keeping supervisor adequately informed with accurate and complete information; willingly and effectively performs assigned duties.
• Works Cooperatively with Others. Demonstrates courtesy and respect in relationships with others within the organization and external to the organization. Is not engaged in frequent conflicts with others.
• Attends work regularly and as scheduled.
• Follow policy and procedures for protecting clients as well as reporting client abuse and neglect if needed.
• Always protects and ensures client rights.
• Successfully complete and practice PMAB and CPR.
• Comply with all HCMHDD Centers policies and procedures, including the completion of all required training.

We’re excited to provide:

• PPO health insurance plan with the option to add dependents.
• PPO dental plan and vision insurance options for healthy teeth and eyes.
• Employer-paid life insurance.
• 401(a) plan, employer matches your contributions dollar for dollar up to 8% of your salary. You are 100% vested after 3 years of service.
• 457/403(b) plan, employees are immediately eligible to contribute pre-tax earnings.
• Generous paid time off for fun and vacations, and paid sick time for when you’re under the weather.
• An authentic and caring environment where folks care about each other and want to do good in the world

We can pay you:
$15.00 per hour and benefits