What are the responsibilities and job description for the Customer Service Representative position at Hill Bros Logistics?
Description
Location: Omaha, NE
Schedule: Monday – Friday, 8:00am – 5:00pm (40 hours/week, occasional flex based on business needs)
Travel: Up to 5%
Join Our Team
Are you a natural communicator who thrives on keeping things moving and customers happy? Hill Bros Logistics is looking for a Customer Service Representative to be the vital link between our customers, drivers, and operations team. This is a great opportunity for someone who loves a fast-paced environment, enjoys solving problems in real time, and wants to grow their career in logistics.
What You'll Do
- Coordinate Appointments: Set and reschedule pickup and delivery appointments, balancing customer needs with driver availability
- Communicate Proactively: Keep customers in the loop with truck arrivals, ETAs, and load updates via phone and email
- Manage Data & Systems: Enter load information accurately in real time and keep customer profiles current and error-free
- Maintain Customer Profiles: Build out detailed facility information, directions, gate codes, and special requirements so drivers have what they need
- Support EDI Accuracy: Audit EDI transactions and help resolve system errors quickly
Requirements
What We're Looking For
- High school diploma or GED required
- Entry-level friendly — we'll provide training
- Proficiency with Microsoft Office Suite; comfortable learning new software
- Excellent verbal and written communication skills with a professional phone manner
- Strong attention to detail and the ability to juggle multiple priorities
- Valid driver's license for occasional travel
Why Join Hill Bros?
Hill Bros is a growing logistics company rooted in seven core values: Tradition, Give a Sh*t, We Not Me, Adaptable, Relentless, Spirit of Service, and Forward-Thinking. We're committed to supporting our team, fostering innovation, and delivering exceptional service to our customers.
Ready to make a real impact where it matters?
Apply now and show us what relentless customer service looks like.
Hill Bros is an equal opportunity employer. We celebrate diversity because "we not me" means everyone.