What are the responsibilities and job description for the Automotive Customer Service Representative position at Hilbish Ford?
Hilbish Ford is seeking a friendly, customer-focused Automotive Customer Service Representative to join our team. This position is primarily phone-based and plays a key role in supporting customers after their sales or service visits. The ideal candidate is patient, professional, and confident handling customer questions and concerns over the phone.
Compensation and Benefits:
- Competitive Pay
- Health Insurance
- PTO
- 401(K)
- Opportunities for growth within a supportive team environment
Key Responsibilities
- Conduct post-purchase follow-up calls to ensure customer satisfaction and answer ownership questions
- Complete post-service follow-up calls to collect feedback and build long-term loyalty
- Address customer concerns, helping resolve issues or routing escalations to the appropriate manager
- Record interactions and feedback in CRM or dealership software
- Assist with outbound communication including appointment reminders, surveys, and customer outreach
- Work closely with sales, service, and management teams to ensure timely and accurate responses
Qualifications
- Previous customer service experience required — call center or help desk experience strongly preferred
- Clear, professional phone communication skills
- Ability to remain calm, courteous, and solution-focused when speaking with upset customers
- Basic computer proficiency and comfort navigating CRM or call software
- Dependable, organized, and team-oriented
- Automotive experience is a plus, but not required
If you have a background in customer service, enjoy talking with people, and want to help customers have a great experience, we welcome you to apply and join the Hilbish Ford team!
WE ARE CAPITAL! With 20 automotive and powersports franchises and over 1,500 employees, CAPITAL is more than a company – it’s a community. We combine a rich tradition of excellence with the forward-thinking culture of a family-owned business. We’re proud to support military personnel and veterans and are committed to your professional growth, innovation, and success. Ready to accelerate your career? Join the Capital Automotive Group family today and become part of a team that’s driving innovation and delivering excellence every mile of the way!
At Capital Auto Group, we are committed to creating a diverse and inclusive workplace. We embrace equal opportunity in all aspects of employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. We value the unique perspectives and contributions of every employee and strive to foster a culture where everyone feels respected and empowered.
