What are the responsibilities and job description for the Executive Assistant / Office Manager position at Hike Medical?
About Hike Medical
Hike Medical is building the defining company in musculoskeletal care. We sit at the intersection of AI, robotics, and healthcare, operating across three product lines: a proprietary AI-vision platform that turns a 30 second web-based foot scan into custom 3D-printed orthotics, an AI agent platform that automates the entire DME workflow from pre-visit processing to claims and revenue cycle, and SoleForge, our vertically integrated 3D printing factory producing custom medical devices at a scale the industry has never seen.
Our customers are both the largest employers on earth and the biggest companies in orthotics and prosthetics. On the clinical side, we're live across the industry's largest national providers. On the employer side, Fortune 50 companies trust us to protect their on-their-feet workforces.
But custom insoles are just the wedge. Our long-term vision is bionics: AI-designed, robotically manufactured orthotic and prosthetic devices at scale, replacing a fragmented, manual industry that hasn't changed in decades. Insoles today, full DME tomorrow, bionics by 2040. Read the full vision at bionics2040.com.
We've stealthily raised $22M through Seed and Series A backed by top-tier investors who invested early in companies like OpenAI, Anduril, and Mercury. We run a fast, results first, high ownership culture out of our new SF Rincon Hill office. If you want to work on problems that sit at the frontier of AI, manufacturing, and healthcare, this is the place.
The Role
We are looking for a highly organized, adaptable, and people-centric professional to wear three critical hats: Executive Assistant and Office Manager. In this dynamic role, you will ensure our leadership team operates seamlessly, our San Francisco office is a welcoming and productive environment, and our hiring processes run flawlessly from coordination to onboarding.
If you thrive in a fast-paced environment, love building relationships, and take pride in creating an exceptional experience for executives, employees, and candidates alike, this is the role for you.
Why This Opportunity is Career-Defining:
Hike Medical is building the defining company in musculoskeletal care. We sit at the intersection of AI, robotics, and healthcare, operating across three product lines: a proprietary AI-vision platform that turns a 30 second web-based foot scan into custom 3D-printed orthotics, an AI agent platform that automates the entire DME workflow from pre-visit processing to claims and revenue cycle, and SoleForge, our vertically integrated 3D printing factory producing custom medical devices at a scale the industry has never seen.
Our customers are both the largest employers on earth and the biggest companies in orthotics and prosthetics. On the clinical side, we're live across the industry's largest national providers. On the employer side, Fortune 50 companies trust us to protect their on-their-feet workforces.
But custom insoles are just the wedge. Our long-term vision is bionics: AI-designed, robotically manufactured orthotic and prosthetic devices at scale, replacing a fragmented, manual industry that hasn't changed in decades. Insoles today, full DME tomorrow, bionics by 2040. Read the full vision at bionics2040.com.
We've stealthily raised $22M through Seed and Series A backed by top-tier investors who invested early in companies like OpenAI, Anduril, and Mercury. We run a fast, results first, high ownership culture out of our new SF Rincon Hill office. If you want to work on problems that sit at the frontier of AI, manufacturing, and healthcare, this is the place.
The Role
We are looking for a highly organized, adaptable, and people-centric professional to wear three critical hats: Executive Assistant and Office Manager. In this dynamic role, you will ensure our leadership team operates seamlessly, our San Francisco office is a welcoming and productive environment, and our hiring processes run flawlessly from coordination to onboarding.
If you thrive in a fast-paced environment, love building relationships, and take pride in creating an exceptional experience for executives, employees, and candidates alike, this is the role for you.
Why This Opportunity is Career-Defining:
- You will work directly with the executive team, bypassing intermediary management layers. You won't just be managing their calendars; you will have a front-row seat to high-level strategic planning, fundraising, and operational decision-making.
- By managing the San Francisco office and spearheading the onboarding process, you aren't just maintaining a space—you are actively designing the employee experience and setting the standard for our company culture.
- Provide strategic administrative support to our Co-Founders, managing complex calendars, resolving conflicts, and prioritizing high-level demands.
- Coordinate seamless domestic and international travel arrangements, creating detailed itineraries.
- Serve as the face of the San Francisco office, ensuring a welcoming, professional, and inclusive environment for employees, clients, and guests.
- Manage day-to-day office operations, including ordering snacks, catering, and office supplies, and maintaining a clean and organized workspace.
- Liaise with building management, IT, and external vendors to ensure all office facilities and equipment are functioning smoothly.
- Coordinate complex interview schedules involving multiple stakeholders, ensuring a white-glove candidate experience.
- Lead the employee onboarding process, including desk setup, IT coordination, and first-week orientations to ensure new hires feel supported from day one.
- 1 years of combined experience in executive support, office management, and/or talent acquisition/recruiting coordination.
- Proficiency with Google Workspace, experience with ATS platforms (Ashby, Lever, Greenhouse) and expense management software (Ramp, Brex).
- Exceptional written and verbal communication skills, with a high degree of emotional intelligence and professionalism.
- Elite multitasking and prioritization skills; you can juggle shifting deadlines without letting anything slip through the cracks.