What are the responsibilities and job description for the General Manager position at Highway West Vacations?
Description
Job Title:
General Manager
Company:
Highway West Vacations
Location:
Vinland Hotel
Status:
Full-Time, Exempt
Wage: $90,000/ yr 20% bonus - performance based
Benefits
We offer a competitive compensation package with Company paid employee only health insurance, vacation and sick time, Company paid holidays, life insurance, and employee discounts
Job Description
The General Manager (GM) serves as the chief leader and operational driver of their property, overseeing all departments and ensuring the property's overall success. The GM sets department goals, tracks performance, and proactively implements improvements in service, efficiency, and financial management.
Key Responsibilities
Operational Leadership
- Lead all aspects of property operations across departments
- Maintain a schedule that includes Manager on Duty (MOD) coverage, including nights, weekends, and holidays
- Conduct weekly meetings, property walks, and coaching sessions with department managers
- Monitor daily operations and support department heads as needed
- Respond to guest complaints and provide prompt resolutions
- Ensure adherence to Highway West Vacations policies and safety guidelines
- Financial Oversight
- Serve as the financial steward for the property
- Responsible for financial planning, budgeting, and performance monitoring
- Implement cost control measures and ensure financial goals are achieved
- Process semi-monthly payroll and monitor compliance with labor laws and company policies
Team Leadership & HR
- Recruit, onboard, and train new team members according to company standards
- Assess employee skills and adjust training approaches as needed
- Support department managers with coaching, counseling, and performance reviews
- Address employee relations issues in coordination with Human Resources
- Foster a positive, customer-focused workplace culture
- Resolve interpersonal conflicts among team members
Customer & Community Engagement
- Monitor guest satisfaction scores and implement improvement strategies
- Promote the property through site tours and community engagement
- Maintain a professional and positive public image for the company
Qualifications
Education & Experience
- Associate's degree required; Bachelor's degree in hospitality/Hotel/Tourism Management preferred
- 4–5 years of leadership experience in hospitality, hotel, or restaurant management
Skills & Competencies
- Strong leadership, mentoring, and training abilities
- Excellent communication, organizational, and problem-solving skills
- Professional demeanor with a focus on guest service
- Proficient in Microsoft Word, Excel, and PowerPoint
- Ability to write detailed reports and analyze data
- Flexible schedule availability (including evenings, weekends, and holidays)
- Capable of working on feet for extended periods and lifting up to 20 pounds.
HWV Hospitality Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Position Requirements
About the Organization Highway West Vacations is a premier hospitality property management firm that offers unique outdoor experiences across the United States. With a portfolio of 17 boutique hotels, RV resorts, ski resorts, and marinas in six states including California, Colorado, Hawaii, Idaho, New Hampshire, and Oregon, Highway West Vacations provides a variety of vacation options for all types of travelers.
Highway West Vacations takes pride in offering exceptional guest experiences and creating unforgettable memories. Whether looking to relax in a luxury RV resort, explore a national park, hike up a volcano, hit the slopes, fish the day away, gaze at the stars, or go on a wine tour, Highway West Vacations has a destination for everyone. The company is committed to providing exceptional accommodations, top-notch amenities, and a friendly and knowledgeable staff to ensure that each guests' vacation is as enjoyable and stress-free as possible.
Highway West Vacations believes that everyone should have the opportunity to experience the beauty and wonder of the United States. So, whether planning a family vacation or a romantic getaway, the company can help create the perfect vacation experience.
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Salary : $90,000