What are the responsibilities and job description for the Office Coordinator (CSR & Accounts Receivable) position at Highway 18 Collision Center?
About Us:
Highway 18 Collision Center is a proudly family-owned and operated auto body repair shop. We treat our team members like family and our customers like neighbors. We have built our reputation on top-tier craftsmanship, honesty, and genuine care. We are looking for a versatile Office Coordinator to join our close-knit team. If you thrive in a warm, collaborative environment where your hard work is truly noticed and appreciated, you will fit right in.What You’ll Do:
- Welcome our neighbors: Greet customers warmly as the face of our family business, handle phones, and schedule repair estimates.
- Keep families moving: Update customers on their vehicle's repair progress and guide them smoothly through the drop-off and pickup process.
- Manage shop finances: Oversee accounts receivable by processing payments, checking repair orders for billing accuracy, and tracking down unpaid balances.
- Coordinate insurance claims: Reconcile final insurance supplements against payments and help clients navigate the claims process with patience and care.
- Support the front office: Keep our administrative operations organized through digital filing, data entry, and everyday office task support.
What We’re Looking For:
- 1–2 years of experience in a blended front-desk and basic bookkeeping or financial role.
- A community-first mindset with exceptional communication skills and a friendly, helpful attitude.
- Great attention to detail to ensure our local customers and insurance partners are billed accurately.
- A team-player attitude who is eager to step in and help out wherever the shop needs it.
- Strong computer skills, including Microsoft Office and bookkeeping software (experience with collision software like CCC ONE is a huge plus).
What We Offer:
- A true family culture: No corporate red tape—we support one another and love coming to work.
- Competitive hourly pay that respects and rewards your experience.
- Stable, predictable daytime hours (Monday through Friday).
- 401K/Match, Supplemental benefits.
- Paid time off (PTO) and paid holidays to spend with your own family.
Pay: From $18.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Paid sick time
Work Location: In person
Salary : $18