Sr. Renewals Manager- Remote

• Own Commercial Renewals: Lead the end-to-end renewal strategy for a portfolio of Enterprise and Strategic customers, driving predictable retention and long-term customer value.

• Build Executive Relationships: Develop trusted relationships with executive stakeholders and align commercial conversations to customer business priorities and outcomes.

• Drive Growth: Identify and progress expansion opportunities by partnering with Sales and Customer Success teams.

• Lead Commercial Negotiations: Own pricing, commercial terms, and contract negotiations to achieve successful renewal outcomes.

• Develop Account Strategies: Partner with Sales and Customer Success to create commercial account plans that support renewal success, executive engagement, and future growth.

• Manage Commercial Risk: Proactively identify commercial risks, develop mitigation plans, and coordinate cross-functional teams to remove blockers.

• Deliver Forecast Excellence: Maintain accurate renewals forecasts and CRM hygiene, providing leadership with clear insight into risks and opportunities.

• Use Data to Drive Decisions: Leverage customer insights, product usage, and commercial metrics to prioritize opportunities and improve portfolio performance.

• Improve the Business: Contribute to scalable processes, operational excellence, and best practices that enhance the customer experience and drive business growth.

• 5 years of experience in Renewals, Account Management, Customer Success, or a related commercial role within a B2B SaaS environment, with experience managing Enterprise and Strategic customers.

• Demonstrated success owning complex commercial renewals and consistently achieving retention and revenue goals.

• Proven ability to build trusted relationships with executive stakeholders and lead commercial conversations with confidence.

• Strong commercial acumen with experience negotiating SaaS agreements, pricing, and contract terms.

• Analytical mindset with the ability to leverage customer insights, usage data, and business metrics to inform commercial strategy and decision-making.

• Experience maintaining accurate forecasts and managing opportunities within Salesforce or a similar CRM platform.

• Excellent communication, collaboration, and stakeholder management skills, with a track record of influencing cross-functional teams to deliver customer and business outcomes.

• Highly organized with the ability to manage multiple complex opportunities while maintaining operational excellence and attention to detail.

• Self-motivated, proactive, and adaptable, with a continuous improvement mindset and a passion for delivering exceptional customer and business outcomes.

Alberta, Canada - Remote

British Columbia - Remote

Ontario - Remote