What are the responsibilities and job description for the Content Specialist position at HighPoint?
Content Specialist
HighPoint’s professionals focus on helping government agencies and companies implement their most critically strategic initiatives. The role of Content Specialist contributes to HighPoint by creating and revising content products and reference materials based on end-user feedback and regulatory requirements.
JOB RESPONSIBILITIES:
- Create, edit, and revise content products related to all lines of business.
- Assist internal partners to ensure accurate responses are provided to feedback from call center service representatives related to content products.
- Ensure content products are in alignment with the most current regulatory guidelines and contain accurate terminology.
- Work effectively with other functions to ensure alignment of products and projects.
- On a quarterly basis, ensure all contact information for administrative contractors, fiscal intermediaries, and partners is up to date and accurate.
- Take complex program and technical information and create content products that are easily comprehensible using plain language styles and standards.
- Ensure all changes and comments received from the client, along with the status during product development, are accurately captured and logged in a timely manner within the workflow tool specified by internal operating procedures.
- Manage and prioritize daily workload to ensure all client deliverables are met on time.
- Collaborate with other Content team members and internal partners throughout the product development life cycle.
- Use creativity and problem-solving skills to develop innovative solutions when needed.
KNOWLEDGE AND SKILLS REQUIREMENTS:
- Ability to understand and explain complicated Medicare and the Marketplace policy in plain language and in an easy-to-understand format.
- Basic knowledge of call center environment preferred.
- Basic knowledge of Medicare and the Marketplace preferred.
- Moderate proficiency in Microsoft Office suite products with a focus on MS Excel and MS Word (5 - 7 years).
- Basic understanding of project management principles (1 - 3 years).
- Ability to read, analyze, and interpret technical journals, reports, and legal documents.
- Ability to effectively present information to management, peers, and clients.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to work within established time frames.
- Ability to carry out instructions furnished in written, oral, or diagram form.
EDUCATION AND YEARS OF EXPERIENCE REQUIREMENTS:
- Bachelor’s degree in related discipline and at least 3 years related experience and/or training; or associate degree with 5 to 7 years equivalent combination of education and experience.
ABOUT HIGHPOINT:
HighPoint is a growth-oriented firm that provides a unique, differentiated employee culture relative to our Federal market peers. We leverage this growth-oriented and employee-focused culture to attract and retain a higher grade of talent than our peers to be an employer of choice.
HighPoint helps government agencies elevate the citizen experience (CX) by improving the touchpoints through which citizens interact with government. We were founded in 2006 by Ben Lanius with the spirit of transforming how agencies connect with and empower citizens to deliver on mission-critical objectives.
At HighPoint, our focus is on delivering results that matter. We support and modernize our federal customer’s mission critical systems and functions. Agility is at our core: it is the mantra that drives us to succeed. We work quickly, analytically and deliver on agency priorities.
HighPoint is a privately held company with a team of over 130 passionate professionals spread across 12 states in the U.S.
HighPoint Digital, Inc. is an equal opportunity employer.
HighPoint Digital, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with HighPoint’s legal duty to furnish information.