Patient Services Representative - Family Wellness

Your experience matters

Highpoint Health – Sumner with Ascension Saint Thomas is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As Patient Services Representative joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

Highpoint Family Wellness in Carthage is a busy, fast-paced practice with 8 providers caring for approximately 160 patients each day. Our team works collaboratively to deliver compassionate, efficient care while creating a welcoming experience for every patient. We're looking for a dependable, detail-oriented team player who thrives in a high-volume environment, takes initiative, and is passionate about providing exceptional patient service.

How you’ll contribute

A Patient Services Representative who excels in this role:

• Serve as a welcoming, professional first point of contact for patients and visitors.

• Support both patient check-in and check-out, flexing between the two areas based on patient volume and team needs.

• Verify patient demographic and insurance information for accuracy, including confirming insurance eligibility and appropriate PCP information.

• Schedule patient appointments and assist with general front-office scheduling needs.

• Answer and manage incoming telephone calls and patient messages in a timely, professional manner.

• Collect patient co-pays and other applicable payments at the time of service using credit card and cash payment processes.

• Maintain accurate patient information within the electronic medical record and complete applicable front-office documentation.

• Scan and upload appropriate documentation into the patient electronic chart.

• Monitor front-office workflow and proactively assist teammates when check-in or check-out becomes backed up.

• Deliver compassionate, attentive service and recognize when a patient needs immediate assistance, placing patient care and safety first.

• Collaborate closely with providers and fellow team members to create an efficient, positive patient experience.

• May cross-train or float to another practice after becoming fully proficient in the home location.

• Perform additional administrative and clerical duties as assigned.

What we’re looking for
Applicants should have a high school diploma or equivalent. Additional requirements include:

Required

• Previous medical office/front-office experience strongly preferred due to the pace and complexity of the practice.

• Working knowledge of patient registration, insurance verification and medical office workflows.

• Ability to accurately collect and process patient payments, including credit card and cash transactions.

• Strong customer service and interpersonal skills with a patient-first mindset.

• Ability to work effectively in a consistently fast-paced, high-volume environment with limited downtime.

• Strong attention to detail and ability to accurately retain and apply training and established processes.

• Ability to recognize changing workflow needs and proactively assist teammates without requiring continual direction.

• Ability to work independently while functioning effectively as part of a larger team.

• Positive, professional demeanor with strong communication skills.

• Critical-thinking and problem-solving skills with the ability to prioritize competing responsibilities.

Preferred

• Approximately 2 years of medical office experience.

• Previous experience with patient check-in/check-out, insurance verification and scheduling.

• Previous experience working within an electronic medical record/practice management system.

• Experience in a busy primary care or physician-practice environment.

Schedule: Monday – Friday, 8:00am – 5:00pm

Location: Highpoint Family Wellness – 133 Hospital Drive Carthage, TN

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

More about Highpoint Health – Sumner with Ascension Saint Thomas

Highpoint Health – Sumner with Ascension Saint Thomas is a 167-bed acute care hospital serving Gallatin and the surrounding Sumner County community. For more than 60 years, the hospital has provided a broad range of inpatient and outpatient services, including emergency care, surgical services, cardiovascular care, orthopedics, women’s services, and other specialty care. The hospital is accredited by The Joint Commission and is part of Highpoint Health, a regional health system serving communities across Middle Tennessee.

EEOC Statement

“Highpoint Health – Sumner with Ascension Saint Thomas is an Equal Opportunity Employer. Highpoint Health – Sumner with Ascension Saint Thomas is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”

We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.