Patient Care Coordinator

Position Summary

We are seeking a detail-oriented, smart, kind person who works well with both patients and providers in a family mental and behavioral health services office. This hybrid role combines front office and medical assistant responsibilities: providing a welcoming presence to patients and families in person and by phone, scheduling and checking in patients, collecting and posting payments, and supporting our medical providers with refills, patient questions, and letters.

The ideal candidate is comfortable with computers, email, and billing software; enjoys continual learning; gives and receives feedback well; has a team-player mentality; and shows strong attention to detail, good problem-solving skills, and reliable follow-through.

Requirements

• High school diploma
• Previous work experience; medical office experience a plus
• Excellent customer service skills
• Close attention to detail
• Professional presence, including professional verbal and written communication with clients and providers

Front Office & Patient Care

• Greet patients and families, check patients in, and notify providers
• Check in new patients, orient them to the office, and teach them to use the provider button notification system
• Answer the multiline phone and office email; relay messages to providers
• Assist patients with questions and concerns following office protocols and policies, or route to the appropriate team member
• Schedule patients for all providers, including follow-up appointments at checkout
• Send and manage new patient paperwork online, and in person when not completed online
• Assist patients with setting up their patient portal account to access health care and billing documents

Medical Assistant Support

• Assist with refill requests and patient questions for prescribing providers
• Add prescriptions in the EMR for providers to review and prescribe as needed
• Coordinate with patients, providers, and pharmacies on medication requests and refills
• Reply to patient questions by email, written communication, and phone
• Relay provider instructions to patients
• Assist medical providers with letter writing and letter requests
• Take patient vitals as needed

Billing & Payments

• Collect payments at time of visit (check, cash, or credit card) and obtain updated card information at checkout
• Enter charges into the EMR billing system with accurate coding and billing amounts
• Post collected payments in the EMR billing system
• Enter new patient demographic information into the EMR
• Mail statements and assist with collecting payments (e.g., calling for updated credit card information)
• Assist patients with superbill requests
• Take deposits to the bank occasionally

Administrative

• Send and give follow-up rating scales to patients as needed
• Provide school excuses as needed
• Obtain releases of information (ROIs)
• Manage incoming and outgoing faxes
• Scan, download, and upload paper and online documents (including IntakeQ forms) to the EMR

Teamwork

• Work closely with the office manager to ensure the office continually improves and flows as well as possible
• Provide coverage for other front office and medical assistant team members as needed
• Other duties as assigned

Pay: $24.00 - $26.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Pet insurance
• Vision insurance

Work Location: In person

Salary : $24 - $26