What are the responsibilities and job description for the Surgical Oncology Receptionist position at Highlands Oncology Group?
At our oncology clinic, every patient interaction matters. We are seeking a compassionate and professional Surgical Oncology Receptionist who will serve as the welcoming face of our practice, providing exceptional service and support to patients and families during some of life's most challenging moments.
Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 800 diverse team members.
As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family.
Job Summary: The Surgical Oncology Receptionist is responsible for delivering excellent patient care first and foremost, running an efficient and professional front office, processing payments and other customer paperwork, assuring professional communication between staff and patients, and fostering a spirit of teamwork.
Job Duties / Responsibilities:
CUSTOMER SERVICE/ADMINISTRATION
1. Embodies the Highlands Oncology Mission Statement by ensuring our patients’ safety and experience are the top priority, working with integrity, continually evolving, and learning, and collaborating as a team to create a challenging and rewarding culture.
2. Manages scheduling, invoicing, billing, assists intake and scheduling coordinators to help the clinic run smoothly and efficiently.
3. Ensures exceptional customer service for everyone that enters Highlands Oncology, in person or via phone, including patients and visitors.
4. Greets patients, introduces them to the center, and ensures schedule reflects appointment status.
5. Ensures patient is properly checked-out, next appointment is scheduled, and an appointment reminder is printed and provided.
6. Introduces patients and visitors to appropriate personnel that can assist with any concerns.
7. Conducts confirmation calls for appointments at least 2 business days in advance for any patients not confirmed by the automated calling/texting system. Updates status of appointments and enters special notes as applicable.
8. Assists in obtaining information from patients and/or medical personnel as directed by medical staff to complete any medical forms.
9. Ensures excellent communication with the nursing staff to ensure all patient’s expectations are met throughout the entire Highlands Oncology experience.
10. Prepares new patient chart packets in advance of the visit according to scheduled appointment times to ensure patient and staff time is efficiently utilized.
11. Acts with integrity to maintain patient confidentiality and always ensure HIPPA compliance while maintaining PHI Disclosure records.
12. Responsible for the confidentiality, security, and physical safety of patient and clinical records.
13. Monitors the collection, processing, maintenance, storage, and appropriate access to and usage of patient and clinical records.
14. Maintains and organizes the secured record format according to policies and procedures.
15. Organizes and prepares any filing or correspondence (i.e., faxing, etc.) tasks as necessary to include correspondence and patient files.
16. Reviews clerical and billing records to ensure completeness, accuracy, and timeliness.
17. Ensure the Reception area and lobby are clean and always organized.
18. Performs opening/closing duties as directed