Refill Nurse

Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community.  Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 800 diverse team members.

As Northwest Arkansas continues to grow, so must the services and providers available in the region.  Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care.  What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family.

Job Summary:

•      Manage medication-related phone calls and emails, coordinating communication between physicians, patients, and pharmacies.
•      Support physician teams by handling medication refill requests and communicating directly with patients regarding their medication needs.

Job Duties / Responsibilities:

•      Receive and manage refill requests from multiple sources including electronic prescriptions (e-Rx), fax, instant message, phone calls, or walk-ins.
•      Verify patient eligibility for refills by reviewing the last office visit and upcoming appointments.
•      Communication and coordination with Triage nurse or Physician nurse regarding issues or concerns patients might be experiencing
•      Coordinate communication between providers, patients, and pharmacies to ensure timely and accurate medication delivery, maintaining relationships with physicians, nursing staff, and other healthcare providers
•      Review and process medication refill requests in accordance with provider orders and clinical guidelines.
•      Document all communications and actions taken in the electronic medical record (EMR).
•      Monitor for medication interactions, dosing concerns, or refill limitations and escalate issues to the appropriate provider.
•      Provide patient education on medication usage, side effects, and refill procedures.
•      Ensure compliance with HIPAA, infection control, and clinical safety standards.
•      Perform other duties as assigned to support the clinical team and patient care.