What are the responsibilities and job description for the Physician Scheduler position at Highlands Oncology Group?
Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 700 diverse team members.
As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients as family.
Job Summary: Physician Schedulers are responsible for maintaining multiple physician schedules by greeting, instructing, directing, scheduling internal appointments, and helping coordinate external appointments for patients and their representatives.
Job Duties / Responsibilities:
- Thoroughly carries out Physician’s Orders as primary oversite for provider’s schedule (reschedule, cancellations, blocking, labs, chemo, etc.)
- Assist with new patient paperwork, patient updates and insurance information.
- Instruct/remind patients of scheduled appointments.
- Collect patient payments and reconcile daily cash collections.
- Answers telephone, screen calls, takes messages, and provides information in accordance with established procedures.
- Maintains neat work and waiting areas.
- Timely corresponds to emails, phone calls, and IM messages and triage tickets.
- Routinely address patients/family members questions and concerns regarding medical procedures and policies by providing information to patients regarding preparation for diagnostics and other upcoming appointments.
- Attend required staff meetings.
- Additional duties as assigned.