Receptionist, Front Desk

Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community.  Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 800 diverse team members.

As Northwest Arkansas continues to grow, so must the services and providers available in the region.  Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care.  What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family.

Job Summary: The Receptionist manages the registration process with accuracy and efficiency. This role ensures required documentation is complete, data is entered correctly, and patients receive clear information about procedures, schedules, and requirements. The Registration Specialist is a primary point of contact, delivering professional customer service while maintaining confidentiality and compliance with organizational policies.

Job Duties / Responsibilities:

• Serve as the primary patient check-in and information resource for the facility.
• Assist patients with new-patient paperwork, updates, and insurance verification.
• Communicate the day’s schedule and any follow-up appointments to patients.
• Collect payments and reconcile daily cash receipts.
• Generate end-of-day reports and maintain accurate financial records.
• Answer incoming calls, take messages, and provide information according to established procedures.
• Maintain clean and organized workstations and waiting areas.
• Respond promptly and professionally to emails, phone calls, and instant messages.
• Address patient and family questions regarding procedures and clinic policies.
• Provide preparation instructions for diagnostic tests and upcoming appointments.
• Support emergency response and patient transport processes as needed.
• Identify and contact appropriate personnel based on patient needs.
• Travel to other clinic locations as required to support staffing.
• Attend required staff meetings.
• Perform additional duties as assigned.