Student Case Coordinator

Summary of Responsibilities:

The Student Case Coordinator at Highlands College facilitates student care, case management, and conduct processes. They initiate outreach and assessments for students identified through alerts, attendance, behavioral, referral, or other indicators of need. They coordinate cases from intake to resolution, ensuring timely communication, thorough documentation, and follow-through. They support the Student Care Team in managing judicial processes, coordinating investigations, facilitating communication, preparing case documentation for leadership review, supporting appeals, and maintaining accurate reporting. Exceptional organization, discretion, confidentiality, and attention to detail are crucial for ensuring students receive care and institutional processes are executed with excellence and integrity.

Specific Duties and Responsibilities:

• Case Management and Judicial Processes
• Coordinate institutional responses to Title IX-related concerns and other significant student incidents requiring elevated review.
• Schedule and coordinate meetings for complainants, respondents, witnesses, fact finders, transcriptionists, and other designated participants.
• Monitor case progress and ensure timely completion of investigations and related processes.
• Assist in maintaining compliance with institutional policies and procedures related to student conduct and case management.
• Maintain proficiency and understanding of Title IX requirements.
• Reporting and Administrative Operations
• Maintain confidential student care and conduct records.
• Assist in developing reports, dashboards, and presentations related to Student Care Team initiatives, student concerns, conduct trends, and judicial metrics.
• Track case outcomes, response times, referral trends, and other key performance indicators.
• Identify opportunities for process improvement and operational efficiency within Student Care and judicial processes.
• Student Care and Early Intervention
• Collaborate with the Care Team weekly to determine student needs and high priority contacts.
• Serve as the initial point of contact for students referred through alerts, attendance concerns, behavioral concerns, faculty referrals, Residence Life referrals, or other sources.
• Conduct preliminary outreach and assessment to determine appropriate care, support, referrals or follow-up actions.
• Coordinate care plans and follow-up activities in collaboration with the Student Care Team.
• Maintain regular communication with students to ensure ongoing support, connection and accountability when appropriate.
  
  
  

Other Duties:

• Provide administrative support as needed in seasonal projects across the Spiritual Development Department.
• Participate in ministry at Church of the Highlands and Highlands College by leading small groups.
• Affirm and uphold the Statement of Faith and the Core Values and DNA of the College, exemplifying all by word and lifestyle.
  
  
  

Leadership Requirements:

• Provide leadership to and function as a direct report to the Director of Student Care.
• Facilitate coordination between Student Care, students, faculty, Residence Life, and institutional leadership.
• Convey accurate information effectively while maintaining confidentiality and professionalism.
• Demonstrate sound judgement when managing sensitive student situations.
• Support leadership by ensuring care and conduct processes are administered consistently and efficiently.
  
  
  

Qualifications

Personal Characteristics:

• Demonstrates genuine care for the well-being, development, and success of students while maintaining appropriate professional boundaries, integrity, fairness, and adherence to institutional standards.
• Exercises sound judgment, emotional intelligence, and discretion when navigating sensitive, confidential, and emotionally complex situations, remaining calm, objective, and professional under pressure.
• Communicates clearly and professionally in both written and verbal formats, effectively handling difficult conversations while fostering trust and collaboration.
• Exhibits exceptional organization, initiative, accountability, and follow-through by effectively managing multiple cases, competing priorities, deadlines, and responsibilities from initial report through final resolution.
• Values collaboration, adaptability, humility, and continuous growth, working effectively with Student Care, Residence Life, faculty, leadership, and other institutional partners in support of the mission of Highlands College.
  
  
  

Essential Traits:

• Exceptional discretion, confidentiality, and professional judgment.
• Strong administrative, organizational, and detail-oriented skills.
• Investigative curiosity, objectivity, and sound critical thinking.
• Resilience, accountability, and consistent follow-through in managing responsibilities to completion.
  
  
  

Abilities & Skills:

• Professional written communication.
• Case management and follow-through.
• Documentation and note-taking.
• Organization and project coordination.
• Judgement and discretion.
  
  
  

Knowledge:

• Understand how to report and create reports through Monday.com and M365 products.
• Understand student care, student conduct, and case management practices of Highlands College.
• Knowledge of Title-IX principles, institutional processes and policies, and confidentiality requirements.
  
  
  

Education:

• Bachelor’s degree required.
• Degree in counseling, education, ministry, human services or related field preferred.
  
  
  

Experience:

• 3 years of experience working directly with college-aged students in student affairs, student care, ministry, counseling, case management or related fields.
• Experience managing confidential information and sensitive student situations required.
• Experience coordinating complex processes, investigations, conduct matters, or case management activities preferred.
• Experience with reporting, data analysis, and presentation development preferred.
  
  
  

Extent of Public Contact:

• High
  
  
  

Physical Demands:

• Moderate exposure to physical risk.
• Good physical condition is required.
• Ability to lift 50 lbs without assistance.
• Ability to stand for long periods of time.