Assistant Restaurant Manager

Summary of Responsibilities:

The Assistant Restaurant Manager will play a critical role in enhancing The View’s operational efficiency, customer experience, and student engagement. This role will Assist the Restaurant Manager to ensure an excellent dining experience.

Specific Duties and Responsibilities:

Customer Experience

• Lead front-of-house daily service operation.
• Ensure reservation optimization for targeting seating and balanced service.
• Ensure View patrons have an excellent “fine dining” experience.
• Ensure “VIP” and repeat patrons are recognized appropriately.
• Address and resolve customer feedback promptly to maintain high satisfaction levels.

Staff Training and Development

• Implement training programs for service staff.
• Carry out objective for and “active-learning” environment that educates studentson etiquette, dining protocols, etc.
• Conduct daily “pre-shifts” to ensure View team is ready for service.
• Ensure View team follows food safety and sanitation procedures.
• Provide Pastoral mentorship to develop students and staff.

Event Catering Coordinating

• Organize and coordinate dining for special events and private functions.
• Coordinate staff meals to foster team building and enhance morale.
• Manage all room rental requests.

Other Duties:

• Lead staff with assigned work projects.
• Ensure flexible scheduling to accommodate academic commitments.
• Showcase student participation in our immersive dining experiences.
• Other duties as assigned.

Qualifications:

Personal Characteristics

• Empathy & Discernment: Demonstrates a genuine interest in supporting others,coaching, and training to improve performance.
• Integrity & Accountability: Consistently acts with honesty, takes responsibility for actions, and ensures that ethical standards are upheld within the team.
• Proactive & Self-Motivated: Highly focused, self-started with an elevated level of energy and positive outlook.
• Resilience & Stress Management: Ability to remain calm and focused under pressure and effectively adapt to multiple demands, ambiguity, and rapid change.
• Professionalism, Refinement, Confidentiality-Articulate in verbiage, etiquette, personal appearance. Confidential and discreet with “high-profile” patrons.

Leadership Requirements:

• Team Management & Development: Provide leadership to and function as a direct report to all Wait Staff Team Members.
• Communication Skills: Conveys accurate information effectively using the most appropriate methods to reflect the needs of the audience and ensure clarity.
• Time & Task Management: Sets clear and challenging objectives, inspiring and encouraging high performance in teams and individuals.
• Adaptability & Initiative: Demonstrates flexibility anticipates the possible demands and outcomes of a particular task or situation; plans and prioritizes appropriately.

Abilities & Skills:

• Embody the highest level of customer service.
• Clearly explain complicated processes and practices.
• Extensive background in Management in a Food Service / Restaurant / Hospitality role.
• Ability to stay self-motivate and make independent decisions confidently.
• High level of attention to detail and precision in execution of given tasks.

Knowledge:

• Clearly understand basic food service and kitchen procedures.
• Management experience in scheduling, payroll, invoicing, and labor allocation.
• Ongoing training and development of current and new employees.

Education & Experience:

• Preferred: Bachelor’s Degree in Hospitality Management related field and 2 years of relevant supervisory or management experience in an upscale or luxury restaurant environment.
• Required: Minimum of 2 years of front-of-house service experience in an upscale or fine dining restaurant environment.

Extent of Public Contact:

• High.

Physical Demands:

• Good physical condition is required.
• Ability to lift 50 lbs without assistance.
• Ability to stand for long periods of time.
• The physical activity of this job includes climbing, stooping, kneeling, and crawling.

Direct Reports:

• This position is a team lead for the Front of House team members.
• This position directly reports to the Restaurant Manager.