Campus Goods & Supply Specialist

Summary of Responsibilities:

The Campus

Goods and Supply Specialist will provide excellent customer service and support to all merch store clients. They are responsible for selling merchandise and assisting customers in finding the right product. Day-to-day duties include customer service tasks such as welcoming shoppers, offering assistance, making recommendations, answering questions and explaining the features of products. Other common duties include operating cash registers, bagging products, stocking shelves, marking price tags and preparing displays.

Specific Duties and Responsibilities:

• Greet guests as they enter the shop, ask whether they would like assistance with anything and provide help if needed in a friendly, hospitable and efficient manner.
• Remain knowledgeable about and answer questions related to merchandise, sales, promotions and store policy.
• Provide recommendations based on customer’s stated preferences, needs and desires
• Create a welcoming atmosphere for our guests in accordance with the vision of the store by acting in a welcoming and approachable manner during customer interactions.
• Operate a cash register and perform related tasks, including cash handling, credit card processing and opening and closing of the register when on the first or last shift of the day.
• Straighten, arrange, stock/ restock and dust off merchandise, maintain shelving areas as directed by management and participate in the designing of displays on tables.
• Locate merchandise for customers, placing special orders to find desired items if necessary.
• Handle refunds, returns and exchanges with a focus on timeliness and customer service.
  
  
  

Other Duties

• Affirm and uphold the Statement of Faith and the Core Values and DNA of the College, exemplifying all by word and lifestyle.
  
  
  

Qualifications

Personal Characteristics

• Ability to work as part of a team.
• Effective communication skills.
• Excellent time management.
• Ability to work quickly without sacrificing quality or customer care.
  
  
  

Essential Traits

• Analytical skills.
• Action-orientated.
• Initiative.
• Customer Service.
  
  
  

Abilities & Skills:

• Must exemplify a high level of customer service.
• Clearly explain complicated processes and regulations.
• Ability to provide solutions to employee inquiries.
• Ability to self-motivate and make independent decisions.
  
  
  

Extent of Public Contact:

• Medium
  
  
  

Physical Demands:

• Moderate exposure to physical risk.
• Prolonged standing.
• Very active.
• Twisting, turning, bending, stooping.
• Use of a step ladder.
• Ability to lift up to 30 pounds without assistance.
  
  
  

Direct Reports:

• This position is not a team lead for any Highlands College teammates.