Admissions Experience Coordinator

Summary Of Responsibilities

The Enrollment Experience Coordinator serves as a key connector between prospective students and the Highlands College community. This role is responsible for creating high-impact first impressions through campus visits, enrollment events, tours, and relationship-building efforts that help students and families experience the heart, mission, and vision of Highlands College. The coordinator supports recruitment strategy, strengthens engagement throughout the enrollment funnel, and contributes to yield and melt reduction efforts through personalized follow-up and exceptional hospitality.

Specific Duties and Responsibilities

• Serve as a primary representative of Highlands College at high schools, churches, conferences, recruiting events, and community gatherings.
• Communicate the mission, academic programs, formation model, and student experience of Highlands College with clarity, passion, and conviction.
• Build trust and relationships with prospective students, parents, pastors, youth leaders, and ministry partners.
• Lead engaging and personalized campus tours that create connection and inspire confidence in Highlands College.
• Identify high-potential prospective students and communicate insights to the Admissions Team.
• Support recruitment presentations, information sessions, and speaking opportunities as assigned.
• Assist in planning and executing Discovery Days, Accepted Student Days, campus visits, and other enrollment events.
• Collaborate with Admissions leadership to strengthen inquiry-to-application and acceptance-to-enrollment engagement strategies.
• Conduct personalized follow-up through calls, texts, email, and CRM campaigns.
• Maintain accurate CRM records, notes, and reporting related to recruitment activity.
• Provide field feedback to strengthen messaging, outreach strategy, and overall enrollment effectiveness
• Contribute to initiatives designed to improve enrollment yield and reduce student melt.
• Perform additional duties as assigned in support of enrollment growth and student engagement.
  
  
  

Other Duties

• Collaborate with Admissions leadership to strengthen inquiry-to-application and acceptance-to-enrollment engagement.
• Support data-informed follow-up efforts via calls, texts, and email.
• Contribute to initiatives that improve yield and reduce melt.
• Assist in planning and execution of Discovery Days, Accepted Student Days, and campus visit experiences.
• Provide feedback from the field to help refine messaging and recruitment strategy.
• Maintain accurate CRM updates and assist with recruitment reporting.
  
  
  

Leadership Requirements

• Help cultivate a culture of ownership, urgency, responsiveness, and excellence within the Admissions Team.
• Demonstrate leadership through initiative, consistency, and solution-oriented thinking.
• Assist in mentoring and training ambassadors, student workers, or entry-level teammates when appropriate.
• Take the initiative to identify operational improvement opportunities and recommend solutions.
• Lead by example through attitude, teamwork, and service.
  
  
  

Qualifications

• Demonstrates a genuine interest in supporting others, coaching, and helping others improve performance.
• Encourages others’ contributions and values from diverse perspectives.
• Highly focused self-starter with strong energy and a positive outlook.
• Adaptable and solution-oriented in changing, fast-paced environments.
• Strong work ethic and dependable follow-through.
• Demonstrated leadership experience (student leadership, ministry leadership, ambassador team, etc.).
• Strong public speaking and interpersonal communication skills.
• High emotional intelligence and relational maturity.
• Ability to travel, including some weekends.
• Strong organizational skills and attention to detail.
• Ability to manage responsibilities independently while remaining collaborative.
  
  
  

Essential Traits

• Current Highlands College student in good academic and disciplinary standing.
• Strong verbal and interpersonal communication skills.
• High level of professionalism, reliability, and personal responsibility.
• Detail-oriented and organized.
• Comfortable initiating conversations and building rapport quickly.
• Positive, energetic, and service-minded presence.
• Alignment with the mission and values of Highlands College.
• Confidence paired with humility and maturity.
  
  
  

Abilities And Skills

• Must be punctual, respectful, responsive, and professional.
• Must clearly articulate Highlands College values and distinctives.
• Must be outgoing and comfortable answering student and parent questions.
• Must possess working knowledge of Microsoft Office Suite or equivalent tools.
• Strong verbal presentation and group communication ability.
• Effective time management and organization skills.
• Travel readiness required, including possession of STAR ID and/or passport when needed.
  
  
  

Knowledge

• Ability to articulate the value of Highlands College and essential enrollment details to a variety of audiences.
• Working understanding of Highlands College programs, admissions processes, and student experience.
• Basic knowledge of CRM systems and communication workflows preferred.
  
  
  

Education

• Graduate of Highlands College Undergraduate, Graduate, or HCLI programs.
  
  
  

Experience

• Public speaking, customer service, recruiting, ministry leadership, or sales experience preferred but not required.
• Prior ambassador or student leadership experience strongly valued.
  
  
  

Extent of Public Contact

• High
  
  
  

Physical Demands

• Moderate exposure to physical activity and event-related demands.
• Ability to stand for extended periods of time.
• Ability to drive as needed for recruitment responsibilities.
• Ability to lift up to 50 lbs. without assistance.
• Ability to bend, stoop, kneel, climb, and move equipment as needed for events.
• Must maintain good physical condition for travel and active event environments.
  
  
  

Spiritual Leadership & Cultural Alignment

• Consistently model Highlands College values through conduct, communication, and relationships.
• Clearly articulate the mission and distinctives of Highlands College.
• Demonstrate spiritual maturity and leadership through encouragement, presence, and influence.
• Represent Highlands College with integrity in every internal and external setting.
  
  
  

Professionalism & Reliability

• Reliable in attendance, punctuality, and preparedness.
• Demonstrate professionalism, adaptability, and excellence in travel and event environments.
• Follow through on commitments with consistency and urgency.
• Maintain a high standard of stewardship, communication, and execution.