Workplace Experience Coordinator

We’re Capital on Tap 👋
💳 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. 

1,000 employees, £20bn in annual card spend, 200,000 customers, 17,000 Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started! 

📍 Caridff, Wales | 🏢 Office Based 

The Workplace Experience Coordinator will work primarily from our Cardiff office, with monthly travel to our Manchester office. You'll be the person who keeps these offices running, supporting with new starter onboarding and supporting company events.

What You’ll Be Doing 🗃️

• Own the day-to-day running of our Cardiff and Manchester offices - floor walks, facilities, supplies, and sorting problems before anyone has to ask
• Be the first point of contact for office issues and manage relationships with building management and third-party providers
• Keep both offices stocked and compliant - from snack orders to health and safety checks
• Support new starter onboarding so that first days feel seamless, not scrambled
• Welcome visitors and candidates and make sure their experience reflects well on the business
• Support company events, travel bookings, and day-to-day financial admin including invoice processing

Our Values & Culture 🌞

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We’re Looking For 🔎

• Someone who notices what others miss and takes genuine pride in their environment
• Strong organisational skills and the ability to manage multiple priorities without dropping anything
• A confident communicator who is equally comfortable with employees, vendors, and senior stakeholders
• Experience managing supplier relationships and resolving issues quickly, not just escalating them
• Comfortable with basic financial admin - processing invoices and tracking spend
• Able to travel to Brighton regularly, minimum monthly

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

Other Info
👍Check out our ‘Top Tips’ for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
📧Email careers@capitalontap.com if you have any questions.

Excited to work here? Apply!
If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)