What are the responsibilities and job description for the Information Technology Specialist position at Highland Rivers Behavioral Health?
There is a place for you at Highland Rivers Behavioral Health!Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.Are you ready to make a Difference?JOB SUMMARY:The IT Support Specialist troubleshoots software and hardware issues, problem-solving, and providing advanced technical support to HRBH user base.Duties and Responsibilities include:
- Provide on-site technical support to users at multiple locations throughout the agency.
- Respond to customer requests for assistance related to all deployed hardware and software.
- Deploy, maintain and troubleshoot laptops and desktops in assigned locations.
- Troubleshoot all mobile equipment, including tablets and smartphones.
- Help customers with questions and issues regarding usage of industry-standard commercial off-the-shelf (COTS) software applications.
- Provide support for Video Conferencing systems and customer support for video conferences.
- Work as part of a team, sharing duties with other IT personnel throughout the company.
- Coordinate project actions with IT Management and staff, program managers, as well as vendors and technical representatives.
- Monitor IT Ticket System for user requests and needs.
- Other Duties as assigned.
- Health Insurance through the State Health Benefit Plan of GA
- Flexible Benefits such as dental, vision, life, critical illness, etc.
- Retirement Plan with employer matching
- 4 weeks of Paid Time Off with increase of accruals based on years of service
- 10 paid holidays
- 1 personal day
- Qualifying employer for Public Student Loan Forgiveness