What are the responsibilities and job description for the Inside Sales Representative position at HighGround?
About Rocky Mountain Restoration
The company is growing rapidly year over year, and we are looking for people that want to continue to grow with us. We offer help to those in crisis, and we are committed to creating raving fans on every job. Every day we help people recover from disasters such as flooding and water damage. Our team responds and helps to restore the lives of our customers by offering professional, caring, and fast restoration and cleanup services.
Here at Rocky Mountain Restoration, we take care of each other first and foremost. We work hard, but we play hard too, with an annual company party, quarterly social events, and so much more. If you’re looking for a company with growth opportunities, positive and supportive management, and a deeply fulfilling, financially rewarding, career, you’re in the right place.
Rocky Mountain Restoration believes in investing in our team members. When you join our team, you will receive personal and professional growth opportunities. We know that we are only as good as our team.
Our premise is to follow the following Core Values to ensure the success of our Team:
- Be Humble
- Care About Others
- Get it Done
- Always Learn and Grow
- Be Positive and Fun
We are proud to offer the following benefits to all full-time employees:
Benefits:
Medical, Vision, Dental, Life Insurance Coverage options
Company Paid: Employee Medical Coverage, Short term and Long term Disability, and Life Insurance
Work Cell Phone provided
10 days PTO your first year, and 15 days PTO (after 2 years)
7 Paid Holidays
Competitive, matching 401(K)
A fully stocked kitchen with lots of goodies to keep you fueled and hydrated throughout the day
Ongoing training and development from our experienced management team and outside-trusted advisors.
Overview
Rocky Mountain Restoration is seeking a motivated, high-energy Inside Sales Representative to support our phone-based inside sales team focused on driving pipeline across our plumber marketing channel.
This role is responsible for executing high-volume outbound prospecting, qualifying leads, and setting appointments for brand sales teams. You will work directly under the Inside Sales Manager (Player/Coach) and play a key role in generating consistent, high-quality opportunities.
This is an ideal role for someone who thrives in a fast-paced, metrics-driven environment and wants to develop strong sales skills in prospecting, discovery, and qualification.
- Execute high-volume outbound outreach (calls, follow-ups, SMS, etc.)
- Identify and engage potential prospects within target markets
- Generate new opportunities through cold calling, lead follow-up, and reactivation of aged leads
- Consistently meet or exceed daily and weekly activity targets
- Conduct discovery and probing calls with prospects
- Ask strong qualifying questions to determine fit and opportunity quality
- Communicate value propositions clearly and build interest
- Handle objections and move prospects forward
- Schedule qualified appointments for brand sales representatives
- Ensure opportunities meet qualification criteria before handoff
- Maintain follow-up to improve show rates
- Support pipeline growth across multiple HighGround brands
- Track outreach, conversations, and pipeline activity in CRM
- Maintain accurate records and next steps
- Follow established cadences, scripts, and workflows
- Work closely with Inside Sales Manager for coaching and development
- Participate in call reviews and training sessions
- Collaborate with brand sales teams for smooth handoffs
- Call volume and activity levels
- Contact/connect rates
- Appointments set
- Qualified opportunities generated
- Appointment show rate
- CRM accuracy and process adherence
- 1–3 years of sales, customer service, or outbound calling experience preferred
- Strong phone presence and communication skills
- Coachable and open to feedback
- Comfortable handling objections
- Organized and detail-oriented
- Self-motivated and driven
- Experience with small businesses or blue-collar industries
- Familiarity with home services (plumbing, HVAC, etc.)
- Experience using CRM or dialer tools
Reports to: Inside Sales Manager (Player/Coach)
Works closely with: Brand Sales Representatives, Marketing, RevOps
Compensation for Full-time Employees:
Job Types: Full-time | Salary
Pay Rate: $48,000.00 - $73,000.00 per year (base & commission/bonus pay)
Pay may depend on skills and/or qualifications
Medical/Dental/Vision, 401K, PTO and Paid Holidays
Salary : $48,000 - $73,000