What are the responsibilities and job description for the Spa Coordinator position at Highgate?
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Highgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Located in historic Old Town, Southernmost Beach Resort expands over 6 acres on a serene part of the island with Atlantic Ocean front views, gorgeous Key West architecture, and all the amenities you desire in a beach resort. Just a short walk or bike ride from Key West’s boutique shops, art galleries, eclectic restaurants, and non-stop nightlife, the resort spans over two city blocks and offers guest rooms that are located within easy reach of both the beach and world-famous Duval Street.
Overview
The Spa Coordinator is responsible for assisting the spa staff in providing a unique and outstanding spa experience for our members and guests. He/she is also responsible for scheduling all spa related appointments, checking guests in and out, and assisting in all retail sales.
This position is part-time 3 days a week, must be able to work weekends. Hours are 9am-5pm or 8:30am-4:30pm
Responsibilities
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Located in historic Old Town, Southernmost Beach Resort expands over 6 acres on a serene part of the island with Atlantic Ocean front views, gorgeous Key West architecture, and all the amenities you desire in a beach resort. Just a short walk or bike ride from Key West’s boutique shops, art galleries, eclectic restaurants, and non-stop nightlife, the resort spans over two city blocks and offers guest rooms that are located within easy reach of both the beach and world-famous Duval Street.
Overview
The Spa Coordinator is responsible for assisting the spa staff in providing a unique and outstanding spa experience for our members and guests. He/she is also responsible for scheduling all spa related appointments, checking guests in and out, and assisting in all retail sales.
This position is part-time 3 days a week, must be able to work weekends. Hours are 9am-5pm or 8:30am-4:30pm
Responsibilities
- Greet guests, manage check‑ins/outs, and maintain a welcoming, professional spa environment.
- Schedule appointments accurately and communicate updates to therapists and leadership.
- Handle guest inquiries, resolve concerns, and promote services and retail products.
- Maintain cleanliness and organization of reception, relaxation areas, and retail displays.
- Support daily operations including cash handling, opening/closing tasks, and spa readiness.
- Assist with administrative tasks such as scheduling updates, timecard accuracy, and recordkeeping.
- Monitor inventory, track retail sales, and support merchandising to drive revenue.
- Able to work flexible or long hours and perform medium‑duty physical tasks, including lifting up to 30 lbs.
- Demonstrates strong verbal and written communication, active listening, and a consistently friendly, service‑oriented demeanor with guests and employees.
- Capable of multitasking, prioritizing deadlines, solving problems proactively, and applying complex information to meet operational needs.
- Maintains professionalism through proper grooming, regular attendance, confidentiality, adherence to Highgate standards, and participation in required meetings and trainings.
- Shows initiative, supports cross‑training, maximizes productivity, assists with solutions, and performs additional duties as assigned by management.