Wellness / Retreats Sales Manager

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Amrit Ocean Resort & Residences...The first-of-its-kind Five Star personalized luxury wellness community is launching our first location in South East Florida. Located on 7.5 acres oceanfront, Amrit unites the ancient inner-science of the East and Western technology for personalized luxury that promotes mindful living with unlimited potential. Utilizing the time-honored practice of Eight Limbs of Patanjali with Five Pillars of Wellness (Mindfulness, Nutrition, Fitness, Relaxation and Sleep), Amrit's 24/7 Personal Wellness Advisors work with guests to identify their Personalized Roadmap to Wellness. Amrit's two towers, Peace and Happiness comprise 182 wellness residents, 153 wellness resort suites including 30 destination spa suites, chlorine free pools, natural bistro with teaching kitchen, farm to table restaurant, meeting/celebration space, hair-health full service salon, outdoor activities/experiences and 100,000 sf of wellness and spa spread over four floors indoors and out. Featuring Aayush, an extensive hydrothermal circuit with co-ed and gender specific areas, plus hamam, flotation pod and terraces with panoramic ocean views. Amrit, in partnership with leading wellness innovators, globally renown mindfulness experts, and a spa floor dedicated to innovative treatments and services, will provide the tools, technology, resources and experiences for guests to achieve personalized peace and happiness and ultimately, wellness for life.

The Wellness Retreats Sales Manager will be responsible for driving sales and ensuring the growth of our wellness retreat offerings. This role requires a passion for wellness, excellent communication skills, and a proven track record in sales.

• Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.

Duties & Functions

• Sales Strategy & Execution:
  • Develop and implement effective sales strategies to drive revenue growth for our wellness retreats.
  • Identify new market opportunities and build relationships with potential clients and partners.
  • Achieve and exceed sales targets and KPIs set by the Director of Sales.
• Client Relationship Management:
  • Establish and maintain strong relationships with existing and potential clients.
  • Provide personalized and attentive service to clients, ensuring their needs and preferences are met.
  • Handle client inquiries, provide detailed information about our retreats, and close sales.
• Marketing & Promotion:
  • Collaborate with the marketing team to develop promotional materials and campaigns that highlight the benefits of our wellness retreats.
  • Represent the company at industry events, trade shows, and networking functions to promote our offerings.
• Product Knowledge & Training:
  • Stay updated on industry trends and competitor offerings to provide insightful recommendations to clients.
  • Train and mentor junior sales team members on best practices and product knowledge.
• Administrative Duties:
  • Prepare and present regular sales reports to the Director of Sales.
  • Maintain accurate records of sales activities and client interactions in the CRM system.
  • Coordinate with the operations team to ensure seamless delivery of retreat experiences to clients.

• Bachelor’s degree in Business, Marketing, Hospitality, or a related field.
• Proven experience in sales, preferably within the wellness, travel, or hospitality industry.
• Strong understanding of wellness concepts and holistic health practices.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in CRM software and MS Office Suite.
• Willingness to travel as needed.
• Must have a valid driver’s license in the applicable state.