Director of Catering

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The Westin Arlington Gateway is perfectly located two blocks from the Ballston Metro Station, offering guests the convenience of reaching the nation's Capital in just minutes. See historic monuments and museums, shop trendy Georgetown, slip in a round of golf after your meetings, or enjoy a day in DuPont Circle just a metro ride away. The hotel features 338 modern guestrooms (including 14 suites) with modern amenities.

The Director of Catering is responsible for directing, coordinating, training and supervising all Catering associates in order to solicit and book Banquet and Catering functions resulting in customer satisfaction and profitability.

He/she is also responsible for coordinating, supervising and directing assigned group business after it is turned over by the sales department, throughout and through the closure of the event and subsequent financial aspects of the program, while maintaining profitable operations and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. The Director of Catering is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business.

• Fundamental Requirements:

  • Manage existing accounts and follow up with client re-solicitation to capture future business.
  • Respond to requests by Meeting Planners immediately.
  • Interact with outside planners, vendors for event set-up.
  • Maintain pricing integrity and propose upscale menus for clients.
  • Create, review and revise rooming lists and VIP lists.
  • Manage ISAC function book and adjust space in order to ensure maximum potential revenue.
  • Be visible on the floor and assist staff as needed during functions.
  • Respond to guest complaints in a timely manner.
  • Keep immediate manager fully informed of all problems or matters requiring his/her attention.
  • Work with F&B managers and keep them informed of F&B issues as they arise.
  • Prepare and submit required reports in a timely manner.
  • Know meeting room set-ups and capabilities.
  • Know sleeping room configurations and types.
  • Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audiovisual, switchboard, accounting, restaurants, bars, and engineering.
  • Be involved in and/or conduct departmental and hotel training
  • Plan and execute holiday and special events in conjunction with the Catering Managers.
  • Use feedback from Meeting Planner evaluations to improve service and quality.
  • Coordinate all aspects of the ongoing implementation of the Highgate Hotel Enrichment philosophy of service.
  • Ensure participation within department for monthly Highgate Hotel team meeting.
  • Focus team on their role in contributing to the Guest Service and audit scores
  • Conduct meetings according to Highgate Hotel standards as required by management.

• At least 4 years of progressive experience in a hotel or a related field or a 2year college degree and 3 or more years of related experience or a 4year college degree and at least 2 year of related experience.
• Must be proficient in Windows, Company approved spreadsheets and word processing.
• Proficiency in Marriott system( CI/TY) preferred.
• Flexible and long hours sometimes required.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.