Hotel Manager

JOB SUMMARY:

The Hotel Manager is responsible for providing strategic leadership, direction, and oversight for all hotel operations. This position ensures seamless coordination between departments to deliver an exceptional guest experience, achieve financial and operational goals, and uphold the highest standards of quality, service, and professionalism.

DUTIES AND RESPONSIBILITIES:

• Provide leadership and supervision for all Front Desk, Housekeeping, and Gift Shop staff.
• Oversee all employment activities including scheduling, timecard approvals, interviewing, hiring, training, performance evaluations, and disciplinary actions in accordance with company policies and procedures.
• Prepare departmental schedules to ensure adequate staffing coverage, manage rotations and breaks, and arrange for substitute coverage when necessary.
• Identify, prioritize, and resolve operational issues promptly and effectively.
• Address employee concerns, conflicts, or complaints in a timely and professional manner, following established procedures.
• Exercise sound judgment and discretion in all personnel and operational decisions.
• Must collaborate closely with the Marketing, Restaurant, and Front-of-House operational team.
• Ensure all departments consistently deliver exceptional guest service in alignment with company standards.
• Develop, implement, and monitor departmental goals, budgets, and key performance indicators (KPIs) to meet operational and financial objectives.
• Research, evaluate, and implement new programs, tracking systems, and technology solutions to enhance operational efficiency and guest satisfaction.
• Analyze business trends and performance data to identify opportunities for improvement and increased profitability.
• Conduct regular property inspections to ensure compliance with cleanliness, safety, and maintenance standards.
• Establish, maintain, and enforce Standard Operating Procedures (SOPs) and company policies across all hotel operations.
• Respond promptly and professionally to guest inquiries or complaints, ensuring resolution that fosters guest loyalty.
• Monitor financial performance, control costs, and identify opportunities to optimize revenue and profitability without compromising service quality.
• Ensure compliance with all local, state, federal, and tribal laws and regulations, including health, safety, and licensing requirements.
• Prepare and present operational and financial reports, forecasts, and performance analyses to executive leadership.
• Ensure all department personnel are informed of current and upcoming promotions, events, and accurate casino information.
• Attend required meetings, training sessions, and professional development programs.
• Maintain a professional work environment and positive relationships with guests, team members, and management.
• Adhere to departmental, company, and regulatory policies and attendance standards.
• Uphold a high degree of confidentiality and integrity at all times.
• Perform other duties as assigned by management.

QUALIFICATIONS/REQUIREMENTS:

To perform this job successfully, the requirements listed below are representative of the knowledge, skill, and/or ability required:

• Must be a minimum of 21 years of age upon employment.
• High school diploma or its equivalent required; additional education is hospitality management preferred.
• Minimum of 3-5 years of hotel experience is preferred.
• Previous management experience is required.
• Must be able to read, write, speak, and understand English.
• Must possess excellent communication skills.
• Must have the ability to resolve problems and conflicts in a diplomatic and tactful manner.
• Must have the ability to deal effectively with and interact well with others.
• Must be able to be approved for and maintain a valid Key license through the OGC.
• Must be able to work night, weekends, and holidays as needed.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $55,000 - $65,000