What are the responsibilities and job description for the Hotel General Manager position at KBI Investments LLC?
Overview:
We are seeking an experienced and dynamic Hotel Manager to lead our hospitality team at our Candlewood Suites in Rogers, Arkansas. As a possible key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring an exceptional guest experience, and driving revenue growth. If you have a passion for the hospitality industry, a strong background in hotel management, and a commitment to excellence, we want to hear from you. IHG certification of management in a major brand is required for consideration, as this is a larger 130 room property and we want to see not only brand certified applicants, but stable employment history at upper levels of hotel operations.
We are obviously seeking an individual with hospitality certification, we obviously prefer experience with IHG specifically, but show us your credentials from any national chain to qualify for this position.
Salary and experience go hand in hand, so show us your resume along with any certifications you have to be considered.
We are not micro-managers, but are a smaller group of well qualified owners that provide guidance and support for all team members. We are here to support the hotel leader and his/her colleagues to be successful. We enjoy the hospitality industry and have been in it for some time, so come, join our team!
Responsibilities:
- Oversee all hotel operations, including front desk, guest services, and housekeeping.
- Develop and implement effective strategies to increase revenue, optimize room rates, and improve profitability.
- Manage a team of hotel staff, providing guidance, training, and support to ensure high levels of service quality.
- Ensure excellent phone etiquette and guest relations, addressing any guest concerns or issues promptly and professionally.
- Provide exceptional guest services, ensuring that every guest has a memorable and enjoyable stay.
- Foster a positive and respectful work environment, promoting a culture of teamwork, collaboration, and open communication.
- Collaborate with other departments to ensure seamless communication and effective problem-solving.
- Stay up-to-date with industry trends and best practices, making recommendations for hotel improvements and upgrades.
Requirements:
- Proven experience in hotel management, with a strong background in hospitality operations and management.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and management.
- Ability to work flexible hours, including nights, weekends, and holidays.
- A passion for delivering exceptional guest experiences and a commitment to hospitality excellence.
- A strong understanding of hospitality management principles, including guest services, room operations, and staff management.
Skills:
- Night audit
- Phone etiquette
- Guest services
- Guest relations
- Hospitality management
Job Type: Full-time
Pay: From $70,000.00 per year
Ability to Relocate:
- Rogers, AR 72756: Relocate before starting work (Required)
Work Location: In person
Salary : $70,000