What are the responsibilities and job description for the Desktop Support Engineer position at High Sierra Talent?
Desktop Support Engineer
Contract to hire | 6 Months |
Onsite | Oklahoma City, OK
High Sierra Talent is partnering with a client in Oklahoma City to hire a customer-focused Help Desk / Desktop Support Specialist for a 6 month contract to hire. This role is ideal for a hands-on IT support professional who enjoys solving problems, delivering high-touch user support, and working in a fast-paced enterprise environment.
The ideal candidate will provide Level 1 desktop and help desk support, troubleshoot hardware and software issues, and deliver white-glove support to executives and VIP users.
Key Responsibilities
- Provide Level 2 and Level 3 desk-side and remote technical support to end users via phone, email, and in person.
- Diagnose and resolve complex hardware, software, and network-related issues, including routers, switches, and wireless equipment.
- Install, configure, and maintain computers, peripherals, routers, switches, and network devices.
- Support and troubleshoot Cisco networking equipment, primarily Meraki.
- Perform on-site IT support at remote oil field locations and rigs, often working independently with no local IT support.
- Assist with user account administration, password resets, and access permissions.
- Collaborate with centralized IT teams while operating autonomously in the field.
- Accurately document incidents, resolutions, and field support activities.
- Participate in a rotating on-call schedule.
- Travel throughout Oklahoma and occasionally within the continental U.S.
- Perform light manual labor as required, including:
- Climbing ladders
- Pulling and running network cabling
- Assisting with equipment installations
Required Qualifications
- Proven experience providing Level 2–3 desk side or technical support.
- Strong knowledge of Windows environments and Microsoft 365 (O365).
- Solid networking knowledge, including routers, switches, and wireless networks.
- Working knowledge of Cisco products, especially Meraki.
- Experience supporting users in remote or field-based environments.
- Ability to work independently and make decisions without supervision in the field.
- Strong team-player mindset — able to collaborate, share knowledge, and support peers when working in the corporate office.
- Excellent communication and customer service skills.
Preferred Qualifications
- Experience in oil & gas, industrial, or field-based IT environments.
- Certifications such as CompTIA A , Network , Cisco, or Microsoft certifications.